Support Analyst

Department Operations :  

ABOUT CALABRIO

Calabrio, Inc. is a growing software company that delivers highly innovative solutions for businesses that want to take their customer service organizations to the next level. Through call recording, workforce management, performance management and analytics, Calabrio customers have a new level of information about their customers and about their business. Calabrio delivers the most flexible, intuitive solutions in the industry, and our unique approach is why Gartner placed us in the Leader quadrant this year

Calabrio, Inc. is an equal opportunity employer. Copyright © 2018 Calabrio, Inc.

CORE EXPECTATIONS

Receive customer emails and phone calls for Calabrio Customer Support

Create and dispatch customer cases as appropriate

Facilitate communication and engage internal teams to best serve Calabrio’s Customers

Ensure customer issues are worked in a timely manner to deliver a positive experience

Proactive communication to deliver updates to our customers on their issues

Manage multiple tasks in a fast-paced, changing environment

Other job functions and responsibilities will be defined by your direct supervisor/manager

Support Services Coordinator

Are you a people person with great communication and interpersonal skills? Do you empathize with people's needs and enjoy coming up with ideas to meet with it? Then this could be a great opportunity for you!

We are looking for an enthusiastic and talented Customer Service professional to join our North America team to support our users by creating a positive and engaging experience.

As a Customer Operations Coordinator you’ll be working in a small but growing team reporting to the Manager, Customer Operations. The Customer Operations Coordinator will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Coordinator interfaces internally with all departments in the organization to ensure that Calabrio’s customers needs are handled in a seamless and professional manner.

CORE COMPETENCIES

 Strong verbal, written and interpersonal communication skills to interact with team members, customers, partners, and other departments

Ability to work independently and as part of a team

Ability to prioritize tasks and strong problem solving skills

Ability to work under pressure

Strong attention to detail and excellent organizational skills required

Ability to multi-task

Understanding of support processes and best practices

EXPERIENCE/EDUCATION

1+ years in customer service and/or in a call center environment

A 2-year degree in IT/Computer Science or Business Administration preferred

1-2 years of administrative work preferred

Experience in software a plus

Call center experience a plus

REQUIRED WORK SCHEDULE

Full Time

This position requires a 40-hour minimum work week

Available Shifts 24*7  and Location Noida 

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!