L1 Support Engineer

Role: L1 Support Engineer

Package: As per Market Standard (Based on interview performance)

Location: Chennai, Perungudi

Notice: Immediate to 15 days (Preffered Immediate)

Mandatory: Good Communication Skills

Must: Should have proper documents in your company

Interview Mode: Walk in Interview (Anyweek days)

JOB DESCRIPITION:

• Act as the first point of contact for incident reporting and support.
• Perform application health checks, including uptime and performance monitoring.
• Log, triage, and escalate incidents and service requests as needed.
• Generate daily reports and ensure SLA compliance.
• Facilitate communication and coordinate with L2 for unresolved issues.
• SOP, KMBD and FAQ driven helpdesk
• Application Health Check and monitoring
• Application status up or down
• Application response time
• Application component performance
• Incident and SR Management
• Daily health check report
• Escalation Management
• Communication & Coordination
• SLA Management
• Reporting
• Triage

If anyone interested above position. Kindly share your resume through this mail ID
nareshkumar@gsr-inc.com

Thanks & Regards,

Naresh Kumar S

HR IT Recruitment

8610945291