Walkin - L1 Support Engineer - Chennai

Job Title: L1- Support Engineer

Organization Name: NEC Corporation of India Ltd.

Reporting Relationship:

Role Summary: We are looking for a L1- Support Engineer who will do the L1 support

Responsibilities:

• Act as the first point of contact for incident reporting and support.
• Perform application health checks, including uptime and performance monitoring.
• Log, triage, and escalate incidents and service requests as needed.
• Generate daily reports and ensure SLA compliance.
• Facilitate communication and coordinate with L2 for unresolved issues.
• SOP, KMBD and FAQ driven helpdesk
• Application Health Check and monitoring
• Application status up or down
• Application response time
• Application component performance
• Incident and SR Management
• Daily health check report
• Escalation Management
• Communication & Coordination
• SLA Management
• Reporting
• Triage

Prerequisites:

• Qualification – Graduate Degree in Engineering or Science from recognized University
• Ideal candidate should have a minimum of 1- 3 years
• Desirable qualities: Skillsets
• Microsoft tools like Word, Excel, PowerPoint etc.
• Initial knowledge of production support process ( Nice to have )
• Understanding of TAT and related implications ( Nice to have )
• Should be able to handle daily task without any failures. (Nice to have )
• 1-3 years of experience
• Availability: Early Feb
• Support Hours: EST