Walkin - L3 Support Engineer

Job Title: L3- Support Engineer

Organization Name: NEC Corporation of India Ltd.

Reporting Relationship:

Role Summary: We are looking for a L3- Support Engineer who will do the L3 support

Responsibilities:

• Deeply investigate complex issues unresolved by L2 and join escalations within 30 minutes.
• Act as subject matter experts (SMEs) for platform-specific problems.
• Provide detailed root cause analyses (RCAs) within 7 calendar days.
• Collaborate with engineering teams for long-term fixes and platform improvements.
• Ensure compliance with SLAs and act as the final escalation point before L4.

Prerequisites:

• Qualification Graduate Degree in Engineering or Science from recognized University
• Ideal candidate should have a minimum of 2-5 years in L3 Support process
• Desirable qualities: Skillsets
• Microsoft tools like Word, Excel, PowerPoint etc.
• Initial knowledge of production support process ( Nice to have )
• Understanding of TAT and related implications ( Nice to have )
• Should be able to handle daily task without any failures. (Nice to have )
• 2- 5 years of experience
• Availability: Early Feb
• Support Hours: EST