Upload Button Icon Add office photos
filter salaries All Filters

8 EVERESTEK TECHNOSOFT SOLUTIONS Jobs

Java Production Support Engineer

5-10 years

Mumbai

4 vacancies

Java Production Support Engineer

EVERESTEK TECHNOSOFT SOLUTIONS

posted 30d ago

Job Description


Summary

  • We are currently recruiting for the role of Technical Support Engineer. The successful applicant will provide support in a technical capacity, for our production customers in the EVERESTEK TECHNOSOFT SOLUTIONS Cloud.
  • This role requires constant communication and collaboration with customers, but primarily focuses on resolving customer issues encountered in their production environments:

Responsibilities (Other duties may be assigned.)

  • Attain a good understanding of customer systems and integrations to aid with triage and problem resolution in production.
  • Deploy EVERESTEK TECHNOSOFT SOLUTIONS solutions in AWS and on-premises as well as having a general understanding of the build and deployment process for triaging of internal issues
  • Understanding and manipulating the data model at a database level to provide root cause analysis.
  • Possessing the necessary technical expertise to implement solutions supported by RCA when required
  • Deploy EVERESTEK TECHNOSOFT SOLUTIONS solutions locally or on remote machines to aid in the triage and RCA process
  • Engage with customers in communicating issue status and plan for resolution. Ensure all communications are well considered.
  • Responsible for problem management, problem solving and internal escalations.
  • Contribute to ongoing process improvement.
  • Customer Support Request (SR) resolution - ensuring SRs are further investigated (and reproduced where possible) after Level 1 has performed triage, debugged, resolved and released to the customer for validation. Involves liaising with external customer support and technical functions as well as internal EVERESTEK TECHNOSOFT SOLUTIONS personnel.
  • Ensure that customer problems are actioned, completed, and brought to resolution in accordance with SLAs.
  • Identify root cause analysis (RCA) of customer issues by technical triage and functional analysis
  • Maintain a strong level of knowledge of the EVERESTEK TECHNOSOFT SOLUTIONS product suite (technical and functional) to aid the support process and for SR resolution.[CF1]
  • Willingness to take ownership of significant elements of an overall solution

Education and/or Experience

  • Bachelors or Masters degree in Computer Science, Management Information Systems,
  • Engineering, Mathematics/ Statistics/ Sciences (or related) disciplines
  • 5+ years of experience in a production support engineering role
  • 5+ years of experience working on software implementations
  • Experience of working remotely in a vendor environment on client sites [CF2]
  • Experienced in providing regular project and team feedback, as well as measurable
  • opportunities for improvement.
  • Experienced using Jira Service Management and Confluence[CF3]

Knowledge, Skills and Abilities

  • Ability to understand and use technologies involved in customer solutions to increase
  • problem solving capability and be an effective intermediary between Level 1 and internal
  • EVERESTEK TECHNOSOFT SOLUTIONS staff on technical problems that surpass the technical depth of the issue.
  • Strong analysis, design & solutioning skills and able to provide sound direction.
  • Excellent documentation skills
  • Proven complex technical problem-solving skills[CF4]
  • Strong communication skills and proven ability to deliver without direct supervision [CF5]

Technical Skills

  • Technologies: Java, including J2EE technologies such as JSP, AngularJS, Node js,
  • JNDI, Cloud(AWS), AWS Services
  • Application servers: Websphere,Tomcat, JBOSS
  • Databases: DB2, Oracle, SQL Server, Aurora
  • Development Tools: Apache Ant, Maven, Junit, Eclipse, Subversion, Jenkins, Docker, Gradle, GIT
  • Experience using middleware and integration technologies such as SOAP/HTTP, RESTful, WebsphereMQ, SOA, AquaLogic (Oracle Service Bus)

Employment Type: Full Time, Permanent

Read full job description

Prepare for Production Support Engineer roles with real interview advice

What people at EVERESTEK TECHNOSOFT SOLUTIONS are saying

What EVERESTEK TECHNOSOFT SOLUTIONS employees are saying about work life

based on 20 employees
93%
100%
69%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

EVERESTEK TECHNOSOFT SOLUTIONS Benefits

Submitted by Company
Premier Health Insurance
Extensive Paid Time Off
Prioritized Work-Life Harmony
Engaging Team Bonding
Dedicated Professional Growth
Open and Inclusive Culture +2 more
Submitted by Employees
Work From Home
Health Insurance
Team Outings
Job Training
Cafeteria
Free Transport +6 more
View more benefits

Compare EVERESTEK TECHNOSOFT SOLUTIONS with

TCS

3.7
Compare

Infosys

3.6
Compare

Wipro

3.7
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

LTIMindtree

3.8
Compare

Mphasis

3.4
Compare

Hexaware Technologies

3.5
Compare

Persistent Systems

3.5
Compare

HCL Infosystems

3.9
Compare

Accel Frontline

4.0
Compare

Northcorp Software

4.3
Compare

Diverse Lynx

3.8
Compare

Elentec Power India (EPI) Pvt. Ltd.

3.7
Compare

HyScaler

4.5
Compare

Appsierra

4.4
Compare

Pitney Bowes

3.8
Compare

Solartis Technology Services

3.6
Compare

Emblix Solutions

4.6
Compare

Apmosys Technologies

3.4
Compare

Similar Jobs for you

Production Support Engineer at HCLTech

Chennai

6-10 Yrs

₹ 20-25 LPA

Java Production Support at Numeric Technologies India

Bangalore / Bengaluru

7-12 Yrs

₹ 20-35 LPA

Production Support Engineer at Bahwan CyberTek

Chennai, Bangalore / Bengaluru

6-11 Yrs

₹ 10-20 LPA

Production Support Engineer at Advatix Apac Logistics

Gurgaon / Gurugram

3-8 Yrs

₹ 4.5-9.5 LPA

Production Support Engineer at Aurum Data Solutions

Hyderabad / Secunderabad

7-12 Yrs

₹ 10-20 LPA

Application Support at Tech Mahindra

Bangalore / Bengaluru

4-9 Yrs

₹ 5-14 LPA

Application Support Engineer at Lorhan IT

Hyderabad / Secunderabad

5-9 Yrs

₹ 7-13 LPA

Production Support at Tech Mahindra

Hyderabad / Secunderabad, Pune

5-10 Yrs

₹ 10-19 LPA

Java Production Support at Tech Mahindra

Navi Mumbai, Mumbai

4-7 Yrs

₹ 10-18 LPA

Technician at Applied Materials

Bangalore / Bengaluru

4-9 Yrs

₹ 15-30 LPA

Java Production Support Engineer

5-10 Yrs

Mumbai

30d ago·via naukri.com

Data Scientist

6-7 Yrs

Indore, Surat, Mumbai

11hr ago·via naukri.com

Process Analyst

3-8 Yrs

Indore, Surat, Mumbai

2d ago·via naukri.com

Support Engineer Lead

6-8 Yrs

Mumbai

11d ago·via naukri.com

Senior Test Automation Engineer

5-10 Yrs

Mumbai

12d ago·via naukri.com

Data Scientist

3-6 Yrs

Indore, Surat, Mumbai

12d ago·via naukri.com

Senior Python Developer

5-9 Yrs

Indore, Surat, Mumbai

12d ago·via naukri.com

Support Engineer

4-9 Yrs

India

12d ago·via naukri.com

Recently Viewed

JOBS

HARP Technologies & Services

No Jobs

INTERVIEWS

Bristlecone

No Interviews

SALARIES

Vem Technologies

SALARIES

Vem Technologies

REVIEWS

Vem Technologies

No Reviews

JOBS

Healthfirst Technologies

No Jobs

JOBS

Career Foresight HR Solutions

No Jobs

SALARIES

Vem Technologies

JOBS

Zalent Consulting Services

No Jobs

REVIEWS

Vem Technologies

No Reviews

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent