Assistant General Manager Operations (Computer Engineering & Apps )

Reporting to: Dean Computer Engineering & Applications

Job Profile:

• Assistant General Manager Operations holds a senior managerial role that oversees and ensures the smooth and efficient functioning of various operational areas within the university.
• This role blends management, strategy, and execution, with a focus on optimising resources, improving processes, and supporting the universitys academic and administrative objectives.

Roles and Responsibilities:

• Manage the operations team across all functions.
• Provide training and guidance to operations staff for optimal performance.
• Promote teamwork and align efforts with goals.
• Optimise processes for efficiency and satisfaction.
• Lead university projects, ensuring timely, budget-friendly, and quality delivery. (e.g., campus renovations, facility upgrades, IT system implementations)
• Guide smooth transitions and ensure staff training during process changes.
• Leverage technology to track, manage, and report operational performance metrics.
• Serve as the main contact, addressing challenges and meeting stakeholder needs.
• Ensure high-quality services for students and faculty, addressing requests and complaints.
• Track and review KPIs to improve efficiency, budget, service, and performance.
• Report on operations, highlighting successes, challenges, and improvement opportunities.
• Perform data analysis to assess efficiency, track KPIs, identify improvements, and provide insights. Good knowledge of Power BI.

Skills & Qualifications:

• Educational Requirements: A masters degree in operations management, business administration, facilities management, or a related field.
• Experience: Extensive experience in operations management, ideally in a higher education or similar complex organisational environment (typically 510 years).
• Leadership & Management Skills: Strong team leadership and people management capabilities, with a focus on mentoring and performance optimisation.
• Problem-Solving: Ability to address operational challenges creatively and effectively, with a strong focus on efficiency and service delivery.
• Financial Acumen: Strong budgetary and financial management skills, including experience in cost control and resource allocation.
• Technical Proficiency: Familiarity with operational software, good knowledge of data tools, facility management systems, and the use of technology to improve operations.
• Communication: Excellent interpersonal, written, and verbal communication skills to interact effectively with a wide range of stakeholders.

Key Performance Indicators (KPIs):

• Operational Efficiency: Reduced operational downtime, improved service delivery, and more effective resource utilisation.
• Cost Savings: Achieving or exceeding budgetary goals and identifying cost-saving initiatives in facilities management and other areas.
• Facility Maintenance: Timely and effective maintenance of all university infrastructure with minimal disruption to academic and student activities.
• Staff Performance: High levels of team engagement, staff productivity, and positive feedback from stakeholders.
• Student & Faculty Satisfaction: High satisfaction levels with operational services such as facility management, campus security, and IT support.