Systems Analyst

Job Title: Systems Analyst

Location: Gurugram, India

Job Summary

We are looking for a Systems Analyst to work in a professional and fast-paced environment. This individual will serve as the initial point of contact for users software and hardware support issues and will also work with other members of the IT department for quick and courteous resolutions. This individual must also be comfortable working independently and be willing to proactively take on a range of responsibilities, including:

Key Responsibilities Include (but are not limited to):

Responsible for maintaining, configuring, and upgrading computer systems.

Performs complex computer repairs and coordinates vendor support for more critical repairs.

Must be able to work assigned weekend hours as part of 24 x7 Global Support

Work in concert with other members of the IT department to troubleshoot more complex technical problems.

Properly log incidents into the Helpdesk ticketing system and resolve them in a timely manner. Be able to add/ update ticket notes.

Provide support for in-house web applications and proprietary software.

Maintain an accurate inventory list of all IT equipment.

Create and update documentation for current and developed processes.

Assist and work with the IT Operations teams to troubleshoot issues.

Assist colleagues with technical projects from planning to setup of software/hardware products and other duties as assigned.

Build and maintain positive relationships with GLG Team Members and all internal departments to deliver a high level of service.

Ideal candidate should have:

Customer service focus required, with strong communication skills and a positive attitude.

White glove executive support experience is preferred.

Excellent communications skills, both verbal and written, and respond to email s escalations with details of the issues, progress, and resolution.

3 Plus years of Office 365 and Active Directory experience required.

3 Plus years IT support experience a must.