Softnice - Engineer - Office 365 (3-6 yrs)

Roles :

- Knowledge of AD and O365 AAD directory

- Knowledge of Teams client features

- Troubleshoot Teams client issue

- Enable/disable user for teams

- Add users and groups, Manage user properties, Monitor service health

- Microsoft Teams admin center Knowledge

- Knowledge of meetings, including meeting policies for Teams

- Knowledge of call Media flow and call behavior

- Knowledge of CQD in Teams

- Knowledge of PSTN call for direct routing

- Knowledge of Apps, IM, and Teams policies

- Knowledge of Teams architectures and depend on services (Sharepoint, OneDrive)

- Teams client logs knowledge

- Knowledge of Teams hybrid setup

- Knowledge of Federation and Guest access

- Knowledge of Teams Power shell

Responsibilities :

- Four years or more of IT support experience is preferred

- Solid experience in support management roles is preferred

- Experience with Microsoft Azure Active Directory is preferred

- Having a worked in a highly motivated, fast-paced, critical support role

- An excellent reputation for support to end-users and leading teams

- Excellent organizational and communication skills are required

- Ability to meet deadlines with Projects and Assignments

- Must be an energetic and highly motivated self-starter

- Must be detail oriented

- Must have the ability to communicate effectively with others