Softnice - Functional Consultant - MS Dynamics 365/CRM (2-5 yrs)

Position : Functional Consultant - Dynamics 365 CRM - Field Service

Location : Hyderabad

Overview :

We are seeking a highly skilled Functional Consultant with expertise in Dynamics 365 CRM, specifically in the Field Service module. The ideal candidate will play a key role in implementing and customizing Dynamics 365 CRM solutions for our clients, with a focus on optimizing field service operations.

Responsibilities :

Requirement Analysis :

- Collaborate with clients to gather and analyze business requirements related to field service operations.

- Conduct workshops and interviews to understand current business processes and pain points.

Solution Design :

- Design and propose effective solutions based on Dynamics 365 CRM, specifically focusing on the Field Service module.

- Create functional specifications and documentation for the proposed solutions.

Configuration and Customization :

- Configure and customize Dynamics 365 CRM to meet the client's requirements.

- Implement and manage field service processes, including work order management, scheduling, resource management, and customer communication.

Integration :

- Work with technical teams to design and implement integrations between Dynamics 365 CRM and other business systems (ERP, HR, etc.).

- Ensure seamless data flow and integration to support end-to-end business processes.

Testing :

- Develop and execute test plans to ensure the quality and reliability of implemented solutions.

- Work closely with testing teams and end-users to validate functionality.

Training and Support :

- Conduct training sessions for end-users and provide ongoing support.

- Address and resolve issues reported by end-users, ensuring customer satisfaction.

Documentation :

- Maintain detailed documentation of configurations, customizations, and solutions implemented.

- Create user guides and training materials.

Best Practices and Innovation :

- Stay updated on the latest features and updates in Dynamics 365 CRM.

- Provide insights and recommendations for continuous improvement and innovation.

Qualifications :

- Bachelor's degree in a relevant field (Computer Science, Business, etc.).

- Proven experience as a Functional Consultant with a focus on Dynamics 365 CRM.

- In-depth knowledge of Dynamics 365 CRM, particularly the Field Service module.

- Strong understanding of field service operations and best practices.

- Excellent communication and interpersonal skills.

- Ability to work collaboratively in a team and independently.

- Certifications in Dynamics 365 CRM are a plus