Laptop & User Migration Expert - Office 365 (5-7 yrs)

Job Role : Laptop and User Migration Expert (MS365 Tenant Migrations)

Location : Remote (UK)

Experience : 5-7yrs

Employment Type : Contract to Hire

About the Role :

We are seeking an experienced Laptop and User Migration Expert specializing in Microsoft 365 tenant migrations to join our team. You will play a critical role in ensuring seamless migrations of laptops and user profiles during Microsoft 365 tenant transitions.

This is a fully remote role based in the UK, ideal for someone with hands-on expertise in migration processes and user support.

Key Responsibilities :

1. Laptop and User Migration :

- Perform seamless laptop and user migrations across Microsoft 365 tenants.

- Configure and troubleshoot user accounts, applications, and settings post-migration.

- Ensure data integrity, compliance, and security during migration processes.

2. Microsoft 365 Tenant Management :

- Plan, execute, and monitor migration activities for Microsoft 365 tenants.

- Collaborate with stakeholders to map out migration strategies and timelines.

- Address compatibility and synchronization challenges between tenants.

3. Technical Support and Documentation :

- Provide end-to-end support to users during and post-migration to resolve issues promptly.

- Document procedures, configurations, and lessons learned for future reference.

4. Collaboration :

- Work closely with IT teams, project managers, and end-users to ensure a smooth migration process.

- Communicate effectively with stakeholders to provide updates and address concerns.

Required Skills & Qualifications :

1. Technical Expertise :

- Proven experience in Microsoft 365 tenant migrations and laptop user profile transitions.

- Strong understanding of Microsoft Endpoint Manager (Intune) and Azure AD.

- Familiarity with identity and access management, licensing, and application compatibility.

2. Problem-Solving Skills :

- Ability to troubleshoot migration challenges and implement solutions effectively.

- Experience handling migration-related issues, such as data loss prevention and email redirection.

Soft Skills :

- Excellent communication and interpersonal skills for guiding users through migration processes.

- Ability to work independently while maintaining attention to detail in a remote setting.

Certifications (Preferred) : Microsoft Certified : Modern Desktop Administrator Associate or Microsoft 365 Certified : Enterprise Administrator Expert.

Preferred Experience :

- Hands-on experience with tools like MigrationWiz or BitTitan.

- Knowledge of third-party applications and integration during tenant migrations.

- Prior experience in IT support or service desk roles is a plus