IT Systems Administrator 1

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.

Responsible for enterprise system maintenance and support to include design assistance and implementation; device selection and implementation; and technical services and support. Troubleshoots and provides root cause analysis of common system/device issues to proactively identify potential problems. Works directly with vendors to resolve. Manages vendor technical relationship closely to understand and provide solutions that will best fit with future IT growth.

• Responsible for troubleshooting system and process issues. Conducts root cause analysis and proactively identifies potential issues/problems; communicates concerns and solutions to internal clients.
• Provides technical assistance on back-end management systems and hardware troubleshooting
• Tests and evaluates hardware/software to ensure compatibility with internal applications and processes. Tests and coordinates deployment of firmware and driver upgrades on all applicable devices
• System SME works closely with power users and IT engineers to coordinate technical elements of enterprise solutions.
• Assist with move, add, change, delete (MACD) process for applicable devices as needed

EDUCATION/CERTIFICATIONS (MUST NOTE REQUIRED OR PREFERRED)

4-year college degree in a related field or equivalent experience preferred.

TECHNICAL/SOFT SKILLS(MUST NOTE REQUIRED OR PREFERRED)

1-3 years' experience in some or all of the following preferredMicrosoft Server and Active Directory technologiesOutstanding organizational skills plus an ability to manage concurrent projects and activities.

EXPERIENCE(MUST NOTE REQUIRED OR PREFERRED)

Strong knowledge of IT infrastructure preferred.

LEADERSHIP SKILLS (MUST NOTE REQUIRED OR PREFERRED)

• Works independently with ICS L3 technical peers to ensure systems appropriately represented across the Firm.
• Strong customer service and interpersonal skills required.
• Strong verbal and written communication skills required.
• Conveys a sense of urgency and drives issues to closure required.
• Displays a passion for excellence, a drive to improve, and commitment to exceed expectations preferred.
• Ability to interface with business, operational and IT stakeholders as required for system planning, performance and maintenance preferred.