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3 George Jon Jobs
Senior eDiscovery Technical Services Engineer
George Jon
posted 6d ago
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Job Description
POSITION OVERVIEW
The Senior Technical Services Engineer is a high-level technical role responsible for overseeing the support and upgrade activities of mission-critical eDiscovery applications. This position requires extensive expertise in managing Relativity, CloudNine LAW/Explore, Nuix, iPro, RevealAI, Brainspace, and other leading platforms. The senior engineer plays a pivotal role in ensuring that these applications run optimally by maintaining both frontend and backend support, driving continuous improvements, and implementing upgrade strategies to keep environments secure and up-to-date.
RESPONSIBILITIES
- Support eDiscovery applications on the frontend and backend
- Support Relativity, NUIX, Reveal, CloudNine, and iPro software suites, with the ability to triage and route calls to appropriate technicians as required
- Assist in maintaining and monitoring client environments
- Deliver out-of the-box thinking and superior problem solving skills to address customer needs
- Create and edit documentation of internal processes and procedures
- Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages
- Guide the support team, providing escalation support as needed
- Enter all work as service tickets into ConnectWise
- Work through a daily schedule in ConnectWise, closely logging all time and expenses
- Identify areas for internal improvement and make constructive suggestions for change
QUALIFICATIONS
- Understanding of the EDRM Framework from hands-on experience
- Advanced knowledge of Relativity, NUIX, and/or Reveal software platforms
- Advanced knowledge of Citrix NetScaler, application publishing, and/or terminal server
- Windows Server Administration
- Scripting & Automation
- Microsoft SQL Server
- Microsoft IIS
- Microsoft Clustering
- Server, storage, and networking hardware knowledge
- Ticket management, issue tracking, change log management
- Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations
- Ability to travel for client engagements up to 10% of the time
NICE-TO-HAVES
- Intermediate to advanced knowledge of other eDiscovery applications
- Relativity Infrastructure Specialist and/or Relativity Certified Administrator certifications
- Professional IT Certifications, such as: SQL, Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP
Employment Type: Full Time, Permanent
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