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ManageServe

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3.5

based on 6 Reviews

32 ManageServe Jobs

NOC Support Administrator

ManageServe Technologies Inc

3.5

based on 6 Reviews

1-3 years

Remote

1 vacancy

NOC Support Administrator

ManageServe

posted 14d ago

Job Role Insights

Flexible timing

Key skills for the job

SQL Linux Administration Gaming CCNA Microsoft Power BI Windows System Administration

+ 4 more

Job Description

The NOC Support Administrator will work as part of a NOC team that supplies complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian s customers as a part of the Global Support practice.

What will you be doing

Network Operations Center (NOC) support in a 24x7 environment
Monitor application performance and system alerts using various monitoring tools
Respond to incidents and escalate issues according to established protocols
Trigger operational procedures for various types of production incidents
Actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates
Maintain knowledge of current ITSM Tools, monitoring tools and operational procedures
Coordinate, analyze, design, implement and administer solutions as per needs
Recommend best practices for improvements to current operational processes
Configure and maintain servers at database and Infrastructure level
Troubleshoot operational problems
Administer proactive database and infrastructure daily checks
Communicate status and planning activities to customers and other team members
Participate in the team s rotational shift pattern and on-call coverage rotation plan
Learn different database technologies and provide support

What do we need from you?

A minimum of 2 years of experience in a similar role
Ability to operate in a 24x7 operational environment (working in shifts), including weekends and holidays
GCP background experience operating in a Linux environment
Familiarity with Windows, Linux and Network administration concepts
Ability to handle stressful situations with a level headed approach
Excellent English communication skills including verbal and writing skills
Ability to multitask and capability of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions
A curious mindset with the tenacity to fully diagnose why something went wrong
SQL Server knowledge is an asset
Working with Monitoring tools (ICINGA, Zabbix, Prometheus, Grafana)
Shell Scripting/Programming knowledge in order to contribute to get system analytical data, process improvements and increase efficiencies.
Relevant courses and certifications (MCSE, CCNA)

What do you get in return?

Love your career : Competitive total rewards package with excellent take home salaries, shifted work time bonus (if applicable) and an annual bonus plan!
Love your development : Hone your skills or learn new ones with an annual training allowance; 2 paid professional development days, attend conferences, become certified, whatever you like!
Love your work/life balance: 3 weeks of paid time off and flexible working hours. All you need is a stable internet connection!
Love your workspace : We give you all the equipment you need to work from home including a laptop with your choice of OS, and budget to personalize your work environment!
Love your community : Blog during work hours ; take a day off and volunteer for your favorite charity.