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NOC Support Administrator
ManageServe
posted 9d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The NOC Support Administrator will work as part of a NOC team that supplies complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian s customers as a part of the Global Support practice.
What will you be doing
- Network Operations Center (NOC) support in a 24x7 environment
- Monitor application performance and system alerts using various monitoring tools
- Respond to incidents and escalate issues according to established protocols
- Trigger operational procedures for various types of production incidents
- Actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates
- Maintain knowledge of current ITSM Tools, monitoring tools and operational procedures
- Coordinate, analyze, design, implement and administer solutions as per needs
- Recommend best practices for improvements to current operational processes
- Configure and maintain servers at database and Infrastructure level
- Troubleshoot operational problems
- Administer proactive database and infrastructure daily checks
- Communicate status and planning activities to customers and other team members
- Participate in the team s rotational shift pattern and on-call coverage rotation plan
- Learn different database technologies and provide support
What do we need from you?
- A minimum of 2 years of experience in a similar role
- Ability to operate in a 24x7 operational environment (working in shifts), including weekends and holidays
- GCP background experience operating in a Linux environment
- Familiarity with Windows, Linux and Network administration concepts
- Ability to handle stressful situations with a level headed approach
- Excellent English communication skills including verbal and writing skills
- Ability to multitask and capability of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions
- A curious mindset with the tenacity to fully diagnose why something went wrong
- SQL Server knowledge is an asset
- Working with Monitoring tools (ICINGA, Zabbix, Prometheus, Grafana)
- Shell Scripting/Programming knowledge in order to contribute to get system analytical data, process improvements and increase efficiencies.
- Relevant courses and certifications (MCSE, CCNA)
What do you get in return?
- Love your career : Competitive total rewards package with excellent take home salaries, shifted work time bonus (if applicable) and an annual bonus plan!
- Love your development : Hone your skills or learn new ones with an annual training allowance; 2 paid professional development days, attend conferences, become certified, whatever you like!
- Love your work/life balance: 3 weeks of paid time off and flexible working hours. All you need is a stable internet connection!
- Love your workspace : We give you all the equipment you need to work from home including a laptop with your choice of OS, and budget to personalize your work environment!
- Love your community : Blog during work hours ; take a day off and volunteer for your favorite charity.
Employment Type: Full Time, Permanent
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based on 6 employees
Flexible timing
Monday to Friday
No travel
Night Shift
ManageServe Benefits
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Oracle - EBS Technical and Functional Consultant
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Hyderabad / Secunderabad, Bangalore / Bengaluru
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