Senior Associate, Business Analyst

Inviting applications for the role of Senior Associate, Business Analyst
In this role, the analyst works as part of the IT Hospitality team to proactively identify problems and facilitate solutions, communicate solutions to internal stakeholders, vendors and larger internal IT teams in a Windows Client/Server LAN environment.

Responsibilities
Strong communication, teamwork and interpersonal skills at all levels.
Troubleshoot system issues and provide data to the user community as requested
Manage internal and vendor ticket queues and prioritization of items with teams
Provide operational support for hospitality applications (Inntopia, IQware, LMS, Jonas, Hudson, Salesforce, Amadeus, ALICE and SpaSoft) using IT Connect and Jira systems
Ensure all work follows the SDLC process, meets SOX and PCI requirements, and maintain all required supporting documentation while ensuring all risk and compliance obligations are met
Work order system experience, such as Heat/IT Connect, Jira, etc.
Flexible to work on weekends and holidays on a rotational basis
Qualifications we seek in you
Minimum Qualifications / Skills
Bachelor s degree in business information systems (IS), computer science or related field, or equivalent-related IT experience