Assistant Manager - Life Insurance Training

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Manager - Life Insurance Training

In this role they need to Ensure 100% adherence to SOPs/Update trackers, update dissemination, error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments

Responsibilities:

• Take ownership for New Hire Training & Knowledge Management

• Timely & effective pre- process & process trainings

• Ensure100% adherence to SOPs/Update trackers, update dissemination, error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments

• Adherence to Genpact business training common minimum practices

• Daily touch points with process trainers, SME to effectively drive knowledge management and people development practices

• Maintain key records like working files, email for reference and audit purpose

Qualifications we seek in you

Minimum Qualifications:

• Any graduate except B. Tech and Technical Graduation & Law

• Relevant experience in Customer Service & Claims backend operations experience in Life Insurance

• Preferred-prior Transitions/ knowledge transfer experience/engagement to enable smooth knowledge capture/ transfer

Preferred skills:

• Proven work experience preferred in Customer Service backend operations experience in Life Insurance

• Excellent Interpersonal skills

• Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data