Senior Manager - Invoice To Cash

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We are inviting applications for the role of Senior Manager - Invoice to Cash.
We are looking for someone with extensive knowledge and understanding of entire OTC process with expertise in managing a team of OTC analysts. We need someone with strong operational knowledge & proven track record of running high performing teams in OTC
In this role, you will be expected to work on strict deadlines in a business environment. This role may require travelling to onshore sites for Knowledge Transfer.
Responsibilities
In this role, you will be responsible for all the activities related to O2C domain
Manage and Own the end-to-end OTC process with minimum supervision
Maintain strong customer relations & business acumen
Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, claims, and collections
Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process
Maintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervision
Should be able to speak to the US based clients to discuss the input and resolve any queries for disputes
Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need
Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights
Actively manage the business continuity plans for the process
Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks
Continuous coaching and developing Managers & Assistant Managers hire, assess, and document performance
Support team priorities and initiatives and effectively manage workload
Team management & negotiation skills. Must have a Problem-solving attitude
Lookout for automation opportunities to bring efficiency
Partner with Human Resources to handle client engagement staffing levels, develop employees, manage performance issues and/or gaps, succession planning and employee retention
Confirm that proper escalation procedures are followed according to established business practices
Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership
Understanding and Reporting of Service Level Agreement
Deliver the required data for audit purposes
Exposure to Six Sigma training preferred, drive team to continuously improve in key operational metrics, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation
Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration between team members to meet deliverables
Making the accounting process controls established through the internal policies
Daily Quality Check for the matching which team has matched.
Updating FLM Cockpit daily

Qualifications we seek in you
Minimum Qualifications

B. Com Graduate or equivalent experience. Should be Analytically & Academically sound
Must have prior work experience in OTC domain
Excellent Leadership skills. Demonstrated experience in resource management, team performance management, recruitment, and training
Excellent knowledge of MS Office and Excellent communication & presentation skills mandatory
Experience in creating, implementing & driving Structured Action Plans

Preferred Qualifications/ Skills

L3 Manager experience preferred
Exposure to Six Sigma training preferred
Candidates with valid US Visa preferred
Experience with international process transition would be added advantage
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