Management Trainee - Invoice To Cash (Collections)

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.  Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 

Inviting applications for the role of Management Trainee - Invoice to Cash (Collections) We are looking for a seasoned and adept Senior Management Trainee  - Invoice to Cash (Collections) with experience in Order to Cash processes and proficiency in SAP. Join our vibrant finance team and play a pivotal role in formulating and implementing impactful collections strategies, overseeing the dispute resolution process, ensuring efficient cash application support, and contributing to the Order to Cash lifecycle. If you possess a demonstrated history of successfully navigating intricate collections and dispute scenarios, coupled with hands-on experience in SAP ERP, we invite you to apply for this critical position. Responsibilities •    Develop and assess collection strategies to optimize the recovery of outstanding balances. •    Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies. •    Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email. •    Contact customers for payment through phone and email, adhering to collections strategy. •    Escalate accounts within the customer's organization and internally as per collection strategy. •    Take necessary actions, including legal steps, to expedite resolution. •    Gather necessary information and prepare documents for settlement cases. •    Approve installment and settlement plans within the scope of authority. •    Track and follow up on customer payment promises related to settlements. •    Escalate accounts and take necessary actions for resolution, including legal steps. •    Prepare documentation/reports for governance meetings with Key Accounts Managers. •    Manage bad debt write-offs, including forecasting, approval, and reconciliation. •    Initiate refund requests for credit balances upon customer request. •    Create refund reports, reconciling requests with payments received. •    Review daily unidentified remittances report and assist with payment clearing. •    Perform customer accounts reconciliation. •    Respond to inquiries from customers or internal stakeholders regarding account reconciliations. •    Engage resolution owners for timely dispute resolution. •    Research and resolve disputes, including collaboration with internal and external stakeholders. •    Provide support for escalated dispute cases and inform customers of resolution outcomes. •    Manage customer deductions by obtaining backup documentation, reviewing documents, and assessing eligibility/validity. •    Delivering effective training programs to enhance the skills and knowledge of team members. •    Providing mentorship to foster professional growth and development within the team. •    Ensuring strict adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). •    Driving process improvement initiatives for enhanced operational efficiency. •    Taking a proactive leadership approach, championing continuous improvement efforts within the team. Qualifications we seek in you Minimum qualifications •    Bachelor’s degree in finance, Accounting, or related field •    Rich experience in collections, dispute resolution, and cash application. •    Strong analytical and problem-solving skills. •    Excellent communication and negotiation abilities. •    Previous experience in governance meetings and managing relationships with Key Accounts Managers Preferred Qualifications/ Skills •    Detail-oriented with a focus on accuracy and continuous improvement. •    Familiarity with industry regulations related to collections and dispute resolution. •    In-depth knowledge of collections strategies, best practices, and their integration within SAP systems. •    Hands-on experience in navigating complex collections and dispute scenarios. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com  and on X, Facebook, LinkedIn, and YouTube.

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