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Assistant Vice President, HRO Operations
5-10 years
Gurgaon / Gurugram
1 vacancy
Assistant Vice President, HRO Operations
Genpact
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Be hands on, to ensure delivery per customer expectation along with meeting defined SLA and ensure Customer satisfaction. Noise free operations is a critical result
- Assess actual performance against standards to resolve whether the team is on target to reach goals and takes corrective actions as vital.
- Constantly work to find opportunities to drive value beyond SLA s and contractual terms hence be able to drive value share and Transformation opportunities.
- Ensure timely resolution of customer / intensified issues along with root cause analysis to avoid reoccurrence
- Should be able to mentor, guide, influence & empower the team to achieve targets. Ensure key people metrics are met.
- Be able to build talent for future growth.
- Right hiring and Resource planning along with optimizing the resource utilization by identifying areas of efficiency
- Establish relationships and partnerships with internal business partners and customers to drive cross sell of business in existing accounts. Hence has to build/understand digital assets and tools for F&A domain
- Be able to proactively identify business and financial risks, and work out alternatives / mitigants
- Experience in operations in an outsourced environment of HRO domain and in-depth end to end process knowledge
- Transition exposure should have transitioned large client relationships seamlessly.
- Ability to lead & build teams, and influence multiple internal partners
- Ability to build client partnerships and work in cross functional teams, especially with Relationship / Sales teams
- Ability to work in an ambiguous environment. Must be a self-starter
- Exposure to financial & commercial Business Understanding
- Multi-Tasking skills in project delivery and budget
- Innovating process and cultural change
- Excellent quantitative and analytical skills
- Upbeat, confident, outspoken & excellent in communication
- Exposure to working with clients in the Hi-Tech industry will be an added advantage
Employment Type: Full Time, Permanent
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What people at Genpact are saying
Rating based on 92 Assistant Vice President
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Anonymous · Customer Success, Service & Operations
in Hyderabad / Secunderabad
Work life balance is mostly good
- Job security - Good+2 more
Hybrid work model applies to operations teams and functional teams do not follow it Visibility and opportunities for growth are more concentrated if you are working from NCR
Assistant Vice President salary at Genpact
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