Technical Lead - ServiceNow (5-9 yrs)

Company Description :

Founded in 2016, Galleon Consultants is a global management consulting firm that offers specialized services to large corporations across multiple countries. Our core focus areas include Executive Search & Recruitment, Legal Services, Financial Services, Marketing & Automation, and Market Research & Compensation Benchmarking.

With a client-first philosophy, we provide strategic insights and solutions for growth and competitive advantage.

Role Description :

This is a full-time remote role for a Servicenow Tech Lead. The Tech Lead will be responsible for leading Servicenow implementation projects, developing solutions, providing technical expertise, and ensuring successful project delivery.

The role involves collaborating with cross-functional teams, identifying opportunities for process improvements, and ensuring best practices in Servicenow development.

Responsibilities :

- Lead and manage all phases of ServiceNow implementation projects, including requirements gathering, design, development, testing, and deployment.

- Develop and implement custom ServiceNow applications, workflows, integrations, and scripts.

- Provide technical leadership and guidance to junior developers and other team members.

- Collaborate with stakeholders to understand business requirements and translate them into technical solutions.

- Identify and implement process improvements within the ServiceNow platform to enhance efficiency and effectiveness.

- Ensure adherence to ServiceNow best practices and development standards.

- Troubleshoot and resolve complex technical issues related to ServiceNow implementations.

- Manage project timelines, budgets, and resources effectively.

- Maintain strong relationships with clients and stakeholders.

- Stay abreast of the latest ServiceNow features, best practices, and industry trends.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 5+ years of experience in ServiceNow development, configuration, and implementation.

- Proven experience in leading and managing ServiceNow projects.

- Strong understanding of IT service management processes (ITIL) and best practices.

- Excellent problem-solving, analytical, and decision-making skills.

- Strong communication, interpersonal, and leadership skills.

- Ability to work independently and as part of a team in a fast-paced environment.

- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.