Galaxy Web Links - Key Account Manager (3-6 yrs)

- We are seeking a highly skilled and experienced Key Accounts Manager with a background in FinTech, Banking, or Non-Banking Financial Companies (NBFCs) to join our team.

- The primary responsibility of this role will be to manage and grow a portfolio of Business Loan clients, focusing on Small and Medium Enterprises (SMEs).

- The ideal candidate will have a deep understanding of the SME lending space, strong relationship management skills, and a proven track record in driving business growth.

Key Responsibilities:.

- Manage a portfolio of SME clients who have availed business loans, ensuring ongoing satisfaction, performance monitoring, and identification of growth opportunities.

- Build and nurture long-term relationships with key decision-makers at client organizations, acting as the primary point of contact for business loan clients.

-Drive client retention by providing value-added solutions, ensuring the timely resolution of issues, and proactively identifying opportunities for cross-sell or upsell services.

- Regularly assess the financial health of clients, track loan repayment, and ensure compliance with agreed terms.

- Identify and cultivate new business opportunities within the SME segment, focusing on expanding the client base and driving the uptake of business loan products.