Lead - eCommerce Business (5-13 yrs)

Lead E Commerce

- Our client is an innovative Beauty, Wellness, and Pharmacy retail and e-commerce company, driven by a successful entrepreneur aiming to revolutionize the industry in India and beyond.

- With a focus on advanced technology, streamlined operations, automation, and customer-centric services, the group is set to transform how consumers access and purchase healthcare, wellness, and beauty products.

- The company promises high-quality products and exceptional value through its omnichannel platform, offering a wide range of medical, nutritional, makeup, skincare, and fragrance items.

- It ensures a superior, personalized shopping experience through cutting-edge technology and customized recommendations.

Lead - Ecommerce:

- The Lead - E Commerce will be responsible for overseeing the day-to-day operations for our online store.

- This includes spearheading sales, managing inventory, coordinating shipments and ensuring customer satisfaction and retention.

- The Lead will play a crucial role in optimizing website's functionality, developing marketing strategies and analyzing sales data to identify areas of improvement and actioning the solutions.

Responsibilities:

Driving Sales:

- Responsible for top-line revenue goals within the established investment budget to achieve P&L goals

- Daily & monthly sales planning and delivery

- Responsible for developing, implementing, managing, and reporting on plans to improve site metrics by increasing conversion, AOV, Upsell, Cross sell and other KPIs

- Plan and execute campaigns and manage website content to align with monthly promotions, seasonal promotions and overall marketing strategy

Brand & Category Revenue & Margin Performance:

- Negotiate budgets, set goals, monitor and report on performance

- Collaborate with marketing & category to plan and execute campaigns across platforms and take corrective actions to stay on course of the plan

- Drive platform revenue through growth initiatives, discounting, customer segmentation, offers and increased efficiency

Customer Experience and Retention:

- Develop processes and procedures to drive customer retention

- Analyse user experience across channels and touch points through web analytics and determine potential improvements

- Ability to lead and drive agenda with cross functional teams

Skills:

- Data Analysis, Modelling

- Execution Management

- Analytical Skills

- Business presentation skills

- Online Sales, Discounting and Conversion Optimisation

- Highly proficient in use if Excel, SQL, R/ Python

- Knowledge of BI tools like Tableau and Power BI is an added advantage

Competencies:

- Planning & Prioritizing

- Collaboration

- Problem Solving

- People Management

- Analytical

- Data Driven

- Bias for Action

- High Ownership