BMC Helix ITSM Consultant

About Fusion:

London-headquartered, Fusion Global Business Solutions, with presence across three continents, is a global leader of Service Management and IT Infrastructure Management. A "Great Place To Work" organisation, Fusion works with the whos who of the global Fortune 500 clients across the world. With its presence in US, UK, Spain, Germany, and in India, Fusion is one of the unique global companies to have started their India operations from Indore.

As a global leader in service management, we help businesses transform their operations with data-driven insights, scalable digital solutions, and measurable results. We take pride in serving a broad spectrum of industries across the world.

Our unique approach to helping businesses transform their operations is through a combination of three accelerators: data-led insights, market-leading technologies, and outcomes methodologies.

About the role:

• Install, Configure, Develop, Integrate BMC Helix ITSM suite configurations and customisations as per Customer requirements
• Understand the business use of the BMC Helix ITSM configurations / customisations
• Proactively manage technical relationship according to the customers business priorities with an eye to Avoiding business-critical situations and maximizing the solution value
• Understand the downstream uses and impact of BMC Helix ITSM Configuration in follow-on reporting and interface applications.
• Good experience of working on the whole BMC Helix ITSM suite including,
• Asset Management
• Incident Management
• Problem Management
• Change Management
• Knowledge Management
• Service Request Management and
• Service Level Management
• Good experience of working on CMDB, Atrium Integrator, Pentaho Spoon
• An ideal candidate will have worked on various versions of ITSM including 7.6.04, 8.x and 9.x, 18.x and 19.x
• Good experience and knowledge of integrations
• Good experience and knowledge of BMC Helix Smart IT, DWPC (aka My IT) and DWPC Catalog (aka Service Broker)
• Knowledge of Databases, Windows, Linux
• Excellent verbal and written communication skills - ability to interact and communicate with customer to drive client value
• A proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members is vital
• Accountable for meeting project deliverable deadlines taking ownership of the work
• Basic knowledge of the following- Databases, interfaces / webservices, OLAP reporting tools / pivot tables
  
  

Qualification:

• 4+ years BMC Helix(7x-9x+) implementation experience
• Proven ability to work in a pressurised support environment
• 2+ years experiences with large BMC Helix ITSM environments
• Excellent analytical and problem-solving skills