Service Assurance Consultant (TSOM, BHOM, AIOps)

Job Purpose:

As a Service Assurance Consultant, you will play a pivotal role in proactively providing our clients with monitoring, managing, and optimizing IT infrastructure services. Your expertise and industry knowledge will be leveraged to ensure our clients receive cutting-edge solutions tailored to their unique needs. You will work closely with our team of experts, contributing to our mission of delivering exceptional service.

Main Duties & Responsibilities:

-Design, develop, and implement monitoring solutions for TSOM (TrueSight Operations Management), BHOM (BMC Helix Operations Management) and AIOps (Artificial Intelligence for IT Operations).

-Install, configure, and maintain APM tools such as Dynatrace, New Relic, AppDynamics, etc.

-Integrate APM tools with existing systems and applications.

-Collaborate with cross-functional teams to ensure application performance, infrastructure monitoring aligns with business requirements.

-Create and maintain service models to effectively represent IT services and their dependencies.

-Plan, execute, and manage upgrades and migrations of existing monitoring solutions.

-Monitor and troubleshoot IT infrastructure performance issues.

-Proactively identify and resolve potential service disruptions to ensure service availability and performance.

-Analyse and interpret monitoring data to identify trends and root causes of issues.

-Generate reports and dashboards to visualise IT service health and performance metrics.

-Stay updated with the latest advancements in Service Assurance, Operations Management tools and technologies.

-Collaborate effectively with cross-functional teams (Development, Operations, Security) to ensure optimal service delivery.

Experience:

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5-7 years of experience in Service Assurance, IT Operations, or a related field.

Knowledge:

-Proven experience with TSOM, BHOM, or other enterprise monitoring solutions.

-Strong understanding of service modelling concepts and methodologies (ITIL Service Management a plus).

-Experience with scripting languages (e.g., Python, PowerShell) and APIs.

Skills:

-Excellent problem-solving skills and the ability to work in a fast-paced environment.

-Strong communication skills and the ability to work collaboratively with cross-functional teams.

-Ability to work independently and as part of a team.

Qualifications:

-Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.Role & responsibilities