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Service Management Practitioner

7-12 years

Kolkata

Service Management Practitioner

Accenture

posted 8d ago

Job Role Insights

Flexible timing

Job Description






Project Role :
Service Management Practitioner




Project Role Description :
Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.


Must have skills :Site Reliability Engineering



Good to have skills :
Service Integration and Management (SIAM)
Minimum



7.5 year(s) of experience is required



Educational Qualification :
15 years full time education

We are seeking an experienced SRE Observability Engineer to join our team and lead the development, enhancement, and extension of SRE driven observability and alerting platforms for our global clients.As an SRE Observability Engineer, your role will be build, enhance and maintain best in class observability platforms that can effectively monitor the full technology stack for cloud and on-prem systems. An SRE Observability Engineer will play a pivotal role in shaping the evolving needs of our customers including instrumentation of Service Level Indicators and Objectives (SLI/SLO) and development/enhancement of SLI/SLO driven observability dashboards and alerting.Key Responsibilities
  • Gather and analyze logs, metrics and traces from operating systems, infrastructure and network as well as applications to assist in performance tuning and fault finding
  • Implement, enhance and maintain observability and alerting capabilities, especially that are built on SLI/SLO/Error Budget
  • Analyze an existing observability and alerting platform and identify how it can be further improved
  • Help build our unified observability stack using various observability tools
  • Improve automation and increase the system's self-healing capability.
  • Build monitoring that alerts on symptoms rather than on outage
    Qualifications
  • Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering or related field or a combination of education and equivalent work experience Required Experience
  • Overall 5-8 years of working experience
  • 3-5 years of experience of building observability platforms with tools such as Dynatrace, AppDynamics, New Relic, Prometheus, Splunk, Sensu, Nagios, DataDog, Open Telemetry etc.
  • Very good understanding and strong working knowledge of log collection and aggregation, custom metric development and distributed tracing
  • Experience of building observability dashboard (preferably SLO driven) in visualization tools like Grafana
  • Good understanding of SLIs/SLOs, especially their implementation designs
  • Good working understanding of monitoring Cloud Platforms – AWS, Azure and GCPGood to have experience
  • Prior experience of implementing SLI/SLO/Error Budget driven observability and alerting
  • Strong proficiency with Cloud Platforms
  • Experience programming with one or more of the following:Python, Go, Java/Scala or C
  • Experience with J2EE, NoSQL/SQL Datastore, Spring Boot, GCP, AWS, Azure & Docker orK8 in developing multi-tier applications.
  • Overall good understanding of SRE principles and practices
  • Understanding and ability to implement effective observability strategies to improve MTTD/R
  • Experience with RESTful APIs and microservices platforms
  • Working knowledge of the TCP/IP stack, internet routing and load balancing
  • Solve complex architecture/design & business problems, work to simplify, optimize, remove bottlenecks, etc.You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply.



    Qualifications


    15 years full time education

  • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Accenture are saying

    3.8
     Rating based on 2 Service Manager reviews

    Likes

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    Dislikes

    Work life balance Rude management

    Read 2 reviews

    Service Manager salary at Accenture

    reported by 80 employees with 4-15 years exp.
    ₹7 L/yr - ₹26.9 L/yr
    104% more than the average Service Manager Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 52.9k employees
    66%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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