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1154 Capgemini Jobs

ServiceNow Business Analyst

Capgemini Technology Services India Limited

 · 

3.8

 based on 39.7k Reviews

9-12 years

Pune

ServiceNow Business Analyst

Capgemini

posted 23hr ago

Job Role Insights

Flexible timing

Key skills for the job

SQL Servicenow Javascript HTML Incident Management SAP Security and GRC

+ 13 more

Job Description


Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.
 About The Role : 
  • Requirement specification for enhancement requests for existing servicenow tools and processes
  • Leading various ITSM customer working and focus groups to solicit requirements
  • Direct interaction with customers as well as on and off-shore development teams
  • Identify areas of process and tooling improvement
  • Ensure gaps are clearly defined and assessed
  • Functional specification of target state processes
  • Work closely with the development teams throughout all phases
  • Produce test strategies and engage actively in the testing phase
  • Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements
  • Work closely with BA s in other ITSM streams
  • Take an active role in customer and stakeholder engagement sessions
  • Take respective ownership throughout the project lifecycle
  • Ongoing involvement in continuous improvement of operating process and toolset enhancement
  • Conversant with Agile methods including SRUM


    •  Primary Skills 
  • Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM/HRSD/ITBM/GRC to the organization and able to align business requirements to the specific way these are implemented within that platform
  • Exposure to the following key modules are required:Change, Incident, Problem, Knowledge, CMDB, Service Catalogue
  • Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas
  • In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Servicenow Business Analyst roles with real interview advice

    What people at Capgemini are saying

    Servicenow Business Analyst salary at Capgemini

    reported by 7 employees with 6-10 years exp.
    ₹9 L/yr - ₹26 L/yr
    At par with the average Servicenow Business Analyst Salary in India
    View more details

    What Capgemini employees are saying about work life

    based on 39.7k employees
    71%
    88%
    65%
    85%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Capgemini Benefits

    Submitted by Company
    Salary
    Flexible working
    Leave
    Mobility
    Pension
    Submitted by Employees
    Work From Home
    Cafeteria
    Soft Skill Training
    Health Insurance
    Job Training
    Gymnasium +6 more
    View more benefits

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