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1041 Capgemini Jobs

ServiceNow Business Analyst

6-11 years

Bangalore / Bengaluru

ServiceNow Business Analyst

Capgemini

posted 3d ago

Job Role Insights

Flexible timing

Job Description


Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by?a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations?unlock the value of technology and build a more sustainable, more inclusive world. About The Role : Job Roles and Responsibilities
  • Requirement specification for enhancement requests for existing servicenow tools and processes
  • Leading various ITSM customer working and focus groups to solicit requirements
  • Direct interaction with customers as well as on and off-shore development teams
  • Identify areas of process and tooling improvement
  • Ensure gaps are clearly defined and assessed
  • Functional specification of target state processes
  • Work closely with the development teams throughout all phases
  • Produce test strategies and engage actively in the testing phase
  • Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements
  • Work closely with BA s in other ITSM streams
  • Take an active role in customer and stakeholder engagement sessions
  • Take respective ownership throughout the project lifecycle
  • Ongoing involvement in continuous improvement of operating process and toolset enhancement
  • Conversant with Agile methods including SRUM

  •  Primary Skills 
  • Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM/HRSD/ITBM/GRC to the organization and able to align business requirements to the specific way these are implemented within that platform
  • Exposure to the following key modules are required:Change, Incident, Problem, Knowledge, CMDB, Service Catalogue
  • Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas
  • In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported

  •  Secondary Skills 
  • Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions
  • Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates
  • Can manage the trade-offs of business analysis within time / cost / quality constraints
  • Is up to date with developments in individual area of expertise

  • Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of "22.5 billion.

    Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Servicenow Business Analyst roles with real interview advice

    People are getting interviews at Capgemini through

    (based on 3k Capgemini interviews)
    Job Portal
    Campus Placement
    Company Website
    Referral
    Walkin
    Recruitment Consultant
    43%
    19%
    8%
    7%
    5%
    2%
    16% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Capgemini are saying

    Servicenow Business Analyst salary at Capgemini

    reported by 7 employees with 6-10 years exp.
    ₹9 L/yr - ₹26 L/yr
    At par with the average Servicenow Business Analyst Salary in India
    View more details

    What Capgemini employees are saying about work life

    based on 39.2k employees
    71%
    88%
    65%
    85%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Capgemini Benefits

    Submitted by Company
    Salary
    Flexible working
    Leave
    Mobility
    Pension
    Submitted by Employees
    Work From Home
    Cafeteria
    Soft Skill Training
    Health Insurance
    Job Training
    Gymnasium +6 more
    View more benefits

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    Capgemini Bangalore / Bengaluru Office Locations

    View all
    Bangalore Office
    Capgemini, Crescent 2, Prestige Shantiniketan, Sadaramanagala Village, Whitefield Main Road Bangalore
    Karnataka 560048
    Bengaluru Office
    Capgemini Business Services (India) Limited, Brigade Metropolis, Summit Tower ‘A’, 73/1, Garudacharpalya, Mahadevapura Post, Whitefield Main Road, Bengaluru Bengaluru
    560 048

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