Servicenow Technical Consultant - ITOM and/or ITAM

Company Description

Oblytech is your all-in-one IT partner, specializing in ServiceNow and an Official Salesforce Partner, offering cost-effective offshore expertise and comprehensive IT solutions tailored to your needs. Our India-based team specializes in ServiceNow and Salesforce solutions, IT consulting, staff augmentation, and expertise in major platforms like Microsoft, Google, and AWS. We provide custom software development, managed IT services, data analytics, cloud solutions, DevOps & automation, project management & business analysis, and QA services.

About the Role:

Oblytech is seeking ServiceNow Technical Consultants with advanced expertise in ITOM, ITAM, and integrations. You will play a critical role in supporting a large US-based customer through a 24x5 support. This role involves support, development, testing, defect resolution, and optimizations, requiring in-depth knowledge of the ServiceNow platform and its capabilities.

This is a dynamic opportunity to collaborate in a global support model, ensuring seamless operations and high-quality service delivery.

Key Responsibilities:

• Provide support coverage through addressing incidents, service requests, and system issues.
• Manage and maintain modules across ITOM, and ITAM, including configuration, customization, and updates.
• Collaborate with customer teams to handle development, testing, defect resolution, and ongoing improvements.
• Design, develop, and deploy custom applications using ServiceNow Studio and scoped applications.
• Create and maintain Service Catalogs, Workflows, and Orchestration for enhanced automation.
• Monitor and optimize system performance, including Discovery, CMDB, and event management processes.
• Develop and maintain integrations with third-party systems using REST, SOAP APIs, and Integration Hub.
• Manage Access Control Rules (ACLs), system security configurations, and platform governance.
• Perform upgrades and implement new features as required by the customers roadmap.
• Document resolutions, processes, and configurations to maintain knowledge continuity.
• Work collaboratively with India and Australian teams to ensure seamless handoffs and continuous support.

Required Skills and Experience:

• Experience: 5+ years of hands-on ServiceNow platform experience with in-depth knowledge of:
• ITOM: Discovery, Event Management, CMDB and Cloud Management.
• ITAM: Hardware Asset Management (HAM), Software Asset Management (SAM), and Contract Management.
• Integrations using REST, SOAP APIs, and Integration Hub.
• Scripting: JavaScript, Glide APIs, Jelly, and Business Rules.
• UI customization: Service Portal, Widgets, and Dashboards.
• Reporting and analytics: Performance Analytics and Metrics Configuration.
• Development Skills: Proven experience in building custom applications and workflows using ServiceNow Studio.
• Support Skills: Level 2/Level 3 support experience for enterprise ServiceNow implementations.
• Shift Readiness: Flexibility to work in rotational shifts covering global time zones.
• Strong interpersonal and communication skills to collaborate with teams across India, Australia, and the US.

Certifications:

• ServiceNow Certified System Administrator (CSA) or higher certifications (e.g., CAD, CIS).
• ITOM/ITAM-specific certifications (e.g., ITOM Visibility Implementation Specialist, Discovery, HAM, ITAM Implementer, etc.) are highly preferred.

Why Join Oblytech?

• Remote Work Possibility: Flexible remote work arrangements for candidates in India and Australia to support global clients seamlessly.
• Be part of a globally distributed support team working with high-impact enterprise customers.
• Exposure to cutting-edge ServiceNow modules, integrations, and application development.
• Competitive compensation and growth opportunities in a fast-paced IT consulting firm.