Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

Capgemini

Compare

3.7

based on 40.3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated IT/ITES Company - 2024

1313 Capgemini Jobs

SLM Reporting & Performance Analytics - Professional

Capgemini Technology Services India Limited

3.7

based on 40.3k Reviews

6-9 years

Bangalore / Bengaluru

SLM Reporting & Performance Analytics - Professional

Capgemini

posted 12d ago

Job Role Insights

Flexible timing

Key skills for the job

SQL Linux System Administration Servicenow PMO Incident Management Change Management

+ 13 more

Job Description

Primary Skills

PMO; SLM & Service Now Reporting

SLA Development:Collaborate with stakeholders to define; document; and negotiate SLAs and key performance indicators (KPIs) based on business requirements and priorities.

Performance Analytics: Should know about the module and have Hands-on experience on PA module in ServiceNow Tool

Secondary Skills

Service Now

Performance Analysis:Conduct in-depth analysis of service performance data to identify patterns; areas of improvement; and potential risks.

Recommend and implement strategies to enhance service quality.

Stakeholder Collaboration:Work closely with cross-functional teams; including IT; operations; and business units; to align SLAs with organizational objectives and ensure that service levels meet business needs.

About The Role :

Escalation Management:Develop and implement procedures for escalating and resolving service-related issues.

Collaborate with teams to address incidents and prevent future occurrences.

Continuous Improvement:Proactively identify opportunities for process improvements and efficiencies in service level management.
Implement best practices and industry standards to optimize service delivery.

Documentation:Maintain accurate and up-to-date documentation of SLAs; KPIs; and related processes.
Ensure that documentation is accessible to relevant stakeholders.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Professional roles with real interview advice

What people at Capgemini are saying

4.5

Rating based on 5 Professional reviews

Anonymous · Customer Success, Service & Operations in Noida

Likes

Nice place to work

Salary - Excellent

+6 more

Dislikes

Nothing to dislike

Read 5 Professional reviews

Professional salary at Capgemini

reported by 70 employees with 2-5 years exp.

₹4 L/yr - ₹12 L/yr

29% less than the average Professional Salary in India

View more details

What Capgemini employees are saying about work life

based on 40.3k employees

71%

88%

65%

85%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

Compare Capgemini with

Wipro

3.7

Compare

Accenture

3.9

Compare

Cognizant

3.8

Compare

TCS

3.7

Compare

Infosys

3.6

Compare

Tech Mahindra

3.5

Compare

LTIMindtree

3.8

Compare

Genpact

3.8

Compare

NTT Data Information Processing Services

4.0

Compare

IBM

4.0

Compare

Mphasis

3.4

Compare

Deloitte

3.8

Compare

Google

4.4

Compare

Amazon

4.1

Compare

DXC Technology

3.7

Compare

PwC

3.4

Compare

KPMG India

3.5

Compare

Microsoft Corporation

4.0

Compare

Ernst & Young

3.4

Compare

Bosch Global Software Technologies

4.0

Compare

Similar Jobs for you

Servicenow Business Analyst at Capgemini Technology Services India Limited

Pune

9-12 Yrs

₹ 11-14 LPA

Database Admin at Zensar Technologies Limited

Maharashtra

5-7 Yrs

₹ 7-9 LPA

Tester at Qualitest India Private Limited

Bangalore / Bengaluru

4-6 Yrs

₹ 7-9 LPA

Tech. Support Engg at Accenture Solutions Pvt Ltd

Pune

2-7 Yrs

₹ 4-9 LPA

Practitioner at Accenture Solutions Pvt Ltd

Gurgaon / Gurugram

2-7 Yrs

₹ 4-9 LPA

Administrator at Infosys Limited

Bangalore / Bengaluru

3-5 Yrs

₹ 5-7 LPA

IT Service Management Developer at Xanika Infotech

4-6 Yrs

₹ 7-15 LPA

Practitioner at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

7-12 Yrs

₹ 9-14 LPA

Asset Manager at Euclid Innovations Pvt Ltd

Warangal, Hyderabad / Secunderabad + 1

4-8 Yrs

₹ 7-12 LPA

Servicenow Developer at Zensar Technologies Limited

Telangana

7-9 Yrs

₹ 9-11 LPA

Capgemini Bangalore / Bengaluru Office Locations

View all

Bangalore / Bengaluru (4)

Bangalore Office

Capgemini, Crescent 2, Prestige Shantiniketan, Sadaramanagala Village, Whitefield Main Road Bangalore
Karnataka 560048

Bengaluru Office

Capgemini Business Services (India) Limited, Brigade Metropolis, Summit Tower ‘A’, 73/1, Garudacharpalya, Mahadevapura Post, Whitefield Main Road, Bengaluru Bengaluru
560 048