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Team Leader Training Retail/E-Commerce
Fusion CX
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Managing new hire training batches and training deliverables
- Achieving training throughput targets for the assigned processes
- Creating engaging learning experiences to achieve desired learning outcomes
- Collating feedback on completed training to evaluate results and make necessary improvements
- Reviewing trainers and providing constructive feedback
- Developing a schedule to assess training needs regularly
- Consulting and collaborating with other trainers, managers, and leadership
- Tracking and compiling training data
- Conceptualizing and contributing to creating training materials
- Communicate training needs and conduct refresher training based on Training Needs Identification (TNI) and Business Quality Matrix (BQM)
- Creating training strategies, initiatives, and materials
- Testing and reviewing created materials
- Maintaining a database of all training materials
- Providing ideas to stakeholders based on observations to improve training processes
- Managing the Process Knowledge Test (PKT) of the process
To be successful in this role, you should have:
- Minimum one year of documented experience as a team leader in a training team
- Excellent communication and presentation skills
- Experience in team management
- The ability to articulate complex topics with ease
- Strong analytical skills and RCA (Root Cause Analysis) knowledge
- Good working knowledge of Excel and PowerPoint
Employment Type: Full Time, Permanent
Functional Areas: Software/Testing/Networking
Read full job descriptionPrepare for Team Leader - Training roles with real interview advice
People are getting interviews at Fusion CX through
People are getting interviews through
(based on 79 Fusion CX interviews)
Walkin
Referral
Job Portal
Company Website
36%
27%
20%
6%
11% candidates got the interview through other sources.
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What people at Fusion CX are saying
What Fusion CX employees are saying about work life
based on 1.4k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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Fusion CX Kolkata Office Location
Kolkata, West Bengal Office
Headquarter
Y9, EP Block, Sector V, Salt Lake City, Kolkata, West Bengal 700091, IN
Kolkata, West Bengal
700091
700091
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