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Customer Service Trainer
Fusion CX
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Conduct end-to-end training programs for new and existing Customer Service CSRs.
- Deliver classroom and blended training sessions that enhance learner capabilities and add value to their business areas.
- Conduct refresher sessions to improve and maintain the core skills of CSRs on the operations floor.
- Prepare and design engaging training materials.
- Generate and analyze training reports to assess effectiveness and identify areas for improvement as a Customer Service Trainer.
- Train new CSRs in customer service skills, process knowledge, and product knowledge through core training sessions.
- Respond to and resolve issues arising from interactions with operations teams.
- Conduct regular meetings with different Lines of Business (LOBs) to ensure open communication and develop action plans to address issues or concerns.
- Provide floor support as required by the process to ensure smooth operations.
- Coordinate with various LOBs to prepare for Training Needs Analysis (TNA).
- Provide feedback and conduct sessions as per the requirements.
- Manage Business Quality Metrics (BQM) and ensure compliance during the nesting period.
Essential skills and qualities of E-Commerce Customer Service Trainer in Howrah:
- Graduate in any field.
- Minimum of 1-2 years of experience in e-commerce process (documented).
- Willingness to work 24 7 shifts and 6 days a week, with the flexibility to work varied schedules and shifts.
- Excellent written, oral, and presentation skills.
- Proficiency in MS Office products.
Employment Type: Full Time, Permanent
Functional Areas: Education
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People are getting interviews at Fusion CX through
People are getting interviews through
(based on 79 Fusion CX interviews)
Walkin
Referral
Job Portal
Company Website
36%
27%
20%
6%
11% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Fusion CX are saying
What Fusion CX employees are saying about work life
based on 1.4k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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