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102 Fusion CX Jobs
Customer Service Representative
Fusion CX
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Proactively reach out to customers to discuss their policies, answer questions, and address any concerns.
- Inform customers about claim rejections, explain the reasons sensitively and professionally, and guide them through the resolution process.
- Provide accurate information on policies, comply with guidelines, and use scripts effectively to meet customer needs.
- Maintain meticulous records of customer interactions, ensuring data accuracy and compliance with operating procedures.
- Manage multiple calls and responsibilities efficiently, prioritizing tasks to meet deadlines while maintaining a positive demeanor.
- Conduct follow-ups as necessary to ensure customer satisfaction and thorough resolution of queries.
Employment Type: Full Time, Permanent
Functional Areas: Banking/Insurance
Read full job descriptionFusion CX Interview Questions & Tips
Prepare for Fusion CX Customer Service Representative roles with real interview advice
People are getting interviews at Fusion CX through
People are getting interviews through
(based on 79 Fusion CX interviews)
Walkin
Referral
Job Portal
Company Website
36%
27%
20%
6%
11% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Fusion CX are saying
Rating based on 11 Customer Service Representative
reviews
Anonymous · Voice / Blended
in Kolkata
Likes
Work from home
Dislikes
Salaries are not upto the mark
Read 11 reviewsCustomer Service Representative salary at Fusion CX
reported by
35
employees
₹1
L/yr - ₹3
L/yr
45%
less
than the average Customer Service Representative Salary in India
View more details
What Fusion CX employees are saying about work life
based on 1.4k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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