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78 Fusion CX Jobs

Quality Analyst - Global

3-6 years

Siliguri

1 vacancy

Quality Analyst - Global

Fusion CX

posted 5mon ago

Job Role Insights

Flexible timing

Job Description

Quality Analyst Global Siliguri - Fusion CX Careers Quality Analyst Global Siliguri
Are you a QA professional currently exploring quality analyst jobs in SiliguriAre you detail-oriented and aspire to grow your career with a global companyIf your answer is yes, then this is an opportunity for you! Fusion CX is actively seeking dedicated quality analysts to join our dynamic team in Siliguri, where you will audit global processes for our renowned clients. At Fusion, CX is on a mission to enhance customer experiences with innovative solutions and exceptional services. Our worldwide network of professionals committed to customer experience (CX) innovation, transformation, and excellence supports this effort. In this critical QA role, you will be an essential part of our mission to elevate service quality and customer experience. Sounds exciting! Apply now and be part of a memorable career journey with us.
As a Quality Analyst in Siliguri, you will play a vital role in ensuring the efficient operation of our call centers, driving process improvements, and producing insightful reports that support our operational goals.
Main Responsibilities
  • Manage call volume, daily attendance, and program break schedules to optimize performance.
  • Collaborate closely with the operations team to analyze and enhance delivery processes.
  • Generate innovative ideas for process and service improvement planning.
  • Produce daily, biweekly, and monthly internal and external reports.
  • Assist with various projects and other duties as assigned.
Skills and Qualifications
The Fusion CX Siliguri Quality Analyst role focused on auditing global processes needs the following qualifications and qualities
  • Strong work ethic and commitment to excellence.
  • Advanced Microsoft Excel skills, including knowledge of complex formulas; proficiency in MS Word and email communication.
  • Experience with IEX, CMS, and Avaya systems.
  • Ability to create detailed reports in Excel and forecast outcomes accurately.
  • Exceptional attention to detail and a high level of accuracy.
  • Proven ability to multi-task and maintain focus for extended periods to meet deadlines.
  • Previous call center experience is required for the Siliguri quality analyst role.
  • Previous experience in Workforce Management is considered an asset.
Personal Attributes
  • Proactive with a strong initiative.
  • Flexible team player with a positive attitude.
  • Excellent time management skills, capable of working independently under tight timelines.
  • Ability to manage multiple projects simultaneously.
  • Friendly, professional demeanor with a strong commitment to quality.
  • Highly organized with the ability to adapt quickly to change.
  • Consistent attendance record.
  • Excellent communication skills, both oral and written.
  • Strong problem-solving abilities.
Additional Information
  • This position will require night shifts and will be based in the office
  • This quality analyst position may involve transitioning to replace onsite resources
Why Join Fusion CX
At Fusion CX, we truly value our employees and cultivate a culture of growth and innovation. By joining our team, you will be part of an organization that prioritizes professional development and collaboration. If you re searching for QA jobs in Siliguri, Fusion CX is the ideal place for you. We offer competitive salaries, comprehensive benefits, and a supportive and inclusive environment that encourages creativity and initiative. Join us as a quality analyst in Siliguri to audit the processes of leading global clients. If you are ready to take your career to the next level and contribute to a company that makes a meaningful difference, apply today and help us shape the future of customer experience!
Upload your CV/resume or any other relevant file. Max. file size 64 MB.


Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.


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Employment Type: Full Time, Permanent

Functional Areas: Other

Read full job description

Fusion CX Interview Questions & Tips

Prepare for Fusion CX Quality Analyst roles with real interview advice

Top Fusion CX Quality Analyst Interview Questions

Q1. 2- What is BPO and it's complete name?
Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and ... read more
Q3. Are you comfortable to solve customer queries over email or phone?
View all 40 questions

What people at Fusion CX are saying

3.4
 Rating based on 62 Quality Analyst reviews

Likes

The manager is supportive. No too much pressure.

  • Work-life balance - Good
Dislikes

1. Low salary 2. Stop the incentive without any reason 3. No job security.Anyday anytime they can ask to leave. 4. No matter what is your post, you have to do anything like IT work, business analysis etc 5. Third class management team. 6. No one help you from the HR team.

  • Salary - Poor
  • +4 more
Read 62 Quality Analyst reviews

Quality Analyst salary at Fusion CX

reported by 170 employees with 1-6 years exp.
₹1 L/yr - ₹4.5 L/yr
48% less than the average Quality Analyst Salary in India
View more details

What Fusion CX employees are saying about work life

based on 1.5k employees
53%
48%
67%
84%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Fusion CX Benefits

Submitted by Company
Job Training
Submitted by Employees
Job Training
Work From Home
Soft Skill Training
Cafeteria
Free Transport
Health Insurance +6 more
View more benefits

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