Nutritionist & Customer Service Executive

Job Description:

We are looking for a passionate and dedicated Nutritionist & Customer Service Executive to join our team. This entry-level position is for someone who is eager to apply their nutrition knowledge while providing exceptional customer support. The ideal candidate will have a strong understanding of nutrition and be comfortable working in a dynamic, customer-focused environment.

Key Responsibilities:

• Nutrition Consultations: Provide nutrition advice and pitch products to clients based on their health goals and dietary preferences.
• Customer Support: Assist customers via email, phone, and social media, addressing inquiries, concerns, and providing product recommendations.
• Coordination: Work closely with relevant teams (e.g., product, logistics, marketing, technical etc.) to resolve customer issues efficiently and effectively.
• Data Management: Regularly update and maintain client information, records, and nutritional data in Excel, ensuring accuracy and confidentiality.
• Social Media Engagement: Monitor and respond to nutrition-related queries and feedback on social media platforms.

Skills & Requirements:

• Bachelors degree (BSc) in Nutrition or a related field.
• Basic proficiency in Microsoft Excel (data entry, record updates).
• Excellent communication skills, both written and verbal, with the ability to engage and build rapport with clients.
• Strong interpersonal skills with a customer-centric approach and a positive attitude.
• Ability to multitask, prioritize effectively, and manage multiple tasks in a fast-paced environment.
• Problem-solving and conflict resolution abilities, with a focus on providing solutions and ensuring customer satisfaction.
• Data-driven mindset with strong attention to detail.
• Strong organizational skills, able to manage and prioritize tasks efficiently.
• Collaborative team player, capable of working seamlessly across departments to resolve issues and drive results.
• Fluency in English, Hindi and Malayalam (preferably).