State Collection Manager, Flows Personal Loan Chennai location

The State Collection Manager for Flows Personal Loan is responsible for managing and overseeing the collections operations within a specific state or region. This role ensures the efficient recovery of overdue loans, mitigating the risk of default, and meeting the company's collection goals.

Role & responsibilities

1. Team Leadership & Management:

• Lead, manage, and mentor a team of collection agents to achieve state-level collections targets.
• Set clear performance expectations and monitor team performance regularly.
• Conduct training and provide guidance to enhance team members skills and ensure adherence to company policies and best practices.

2. Collections Strategy & Execution:

• Develop and implement effective collections strategies tailored to the states market conditions and customer profiles.
• Ensure the recovery of overdue personal loans through efficient call strategies, payment plans, and collection techniques.
• Monitor and manage collections on past-due loans to minimize defaults and maximize recovery.

3. Compliance & Risk Management:

• Ensure that all collection activities comply with legal and regulatory requirements, internal policies, and ethical standards.
• Assess and manage the risks related to collections, making recommendations for process improvements and risk mitigation strategies.

4. Collaboration & Cross-Functional Support:

• Collaborate with the Risk, Credit, and Legal teams to enhance collections processes, improve customer communication, and address complex cases.
• Work with other departments (e.g., Sales, Customer Service) to ensure a seamless transition of loan accounts from origination to recovery stages.

5. Budgeting & Cost Management:

• Monitor and control the state-level collection budget to ensure cost-effective operations.
• Evaluate and recommend resources, tools, or third-party collection services to improve recovery performance

Preferred candidate profile

• Bachelor's degree in Business, Finance, or a related field (Masters preferred).
• Minimum of 15+ years of experience in collections, with at least 10 years in a managerial or leadership role.
• Proven experience in managing collections for personal loans or similar financial products.
• Strong knowledge of collections strategies, debt recovery processes, and regulatory compliance (e.g., Fair Debt Collection Practices Act).
• Excellent leadership, communication, and negotiation skills.
• Analytical mindset with the ability to track performance metrics and implement improvements.
• Ability to work under pressure and meet deadlines in a fast-paced environment.

Perks and benefits

• Competitive salary based on experience
• Performance-based Yearly Bonus

Interested candidates can hit your resume to yuvaraja.k@smfgindia.com