Regional Collection Manager

Role & responsibilities:

1. Collection Strategy & Execution:

• Develop and implement state-wide collection strategies to ensure timely recovery of outstanding dues.
• Monitor portfolio performance and take proactive measures to reduce Non-Performing Assets (NPAs).
• Coordinate with legal and enforcement teams for escalated recovery cases.
• Ensure compliance with all local, state, and federal debt collection laws.

2. Team Leadership & Supervision:

• Recruit, train, and manage a team of field collection agents and supervisors.
• Conduct performance reviews, set targets, and provide continuous coaching and guidance.
• Foster a high-performance culture to meet and exceed collection targets.

3. Risk Management & Compliance:

• Ensure adherence to company policies, regulatory requirements, and ethical collection practices.
• Conduct audits and risk assessments to identify gaps in the collection process.
• Work with legal teams to handle escalated cases, settlements, and disputes.

4. Reporting & Analysis:

• Track and analyze collection performance, delinquencies, and trends across the state.
• Provide regular reports to senior management on collection efficiency, outstanding balances, and key risks.
• Utilize data analytics and technology to optimize collection efforts.

5. Stakeholder Management:

• Liaise with banks, law firms, and external collection agencies to enhance recovery efforts.
• Work closely with internal departments (finance, legal, customer service) to resolve disputes and improve collections.
• Maintain strong customer relationships while ensuring effective debt resolution.

Qualifications & Experience:

• Bachelors degree in Finance, Business Administration, or a related field.
• A Masters degree is a plus.
• 12+ years of experience in collections, debt recovery, or credit management, preferably in the banking or financial services sector.
• Proven leadership experience in managing large teams.
• Strong knowledge of state and federal collection regulations.
• Proficiency in collection software, CRM tools, and data analysis.