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Home Credit Finance
100 Home Credit Finance Jobs
10-18 years
Gurgaon / Gurugram, Delhi/Ncr
1 vacancy
Zonal Tele Collection Manager- North
Home Credit Finance
posted 8d ago
Flexible timing
Key skills for the job
Objective:
To supervise and manage the Tele Collections along with field intervention for multiple agencies at zonal level. Define, monitor and ensure consistent delivery of process targets, drive process improvement initiatives. Management of overall business operations & coordinate with various departments and teams to ensure delivery of business goals
Key Responsibilities:
1. Responsible for Tele Collections performance along with field intervention at zonal level managing multiple agencies
2. Implement & Monitor overall business strategy
3. Drive various process targets to achieve business goals.
4. Responsible for pre-due collections and contracts till 180 DPD
5. Ensure higher resolution and lower delinquency flowing to next bucket
6. Provide feedback and recommendations to drive process improvement and cost efficiency
7. Monitor and provide recommendations for calling and dialer strategy
8. Ensure the center is appropriately rostered with shrinkage below specified threshold.
9. Ensure the center is aligned to departmental culture and methodology
10. Liaison with support functions to improve team performance
11. Deliver high customer experience with minimum complaints
12. Provide timely communication regarding forecasting and planning of manpower and other infrastructure
13. Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition
14. Align efforts to mentor and groom talent at levels below
15. Drive performance management
16. Conduct periodic performance reviews of direct reports and levels below through effective feedback
Desired Candidate Profile
Employment Type: Full Time, Permanent
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