Zonal Collection Manager- Delhi

Key Responsibilities:

1. State wise / Zone - Location management & Must be Target oriented & set high benchmarks.

2. To Manage In-house Team Leaders, followed by vendor management at location level.

3. Control portfolio in terms of Physical collections & CRR indicators in External domain.

4. Reports Management which will support in tracking field team performance.

5. Departmental liaising to improve team performance.

6. Managing the allocation strategy, capacity planning, Span of control & training in- house staff about product & services

7. To manage Audit and Quality parameters at vendor management level

8. Must be good in planning, Operational challenges & problem solving.

9. Analyse team performance and provide corrective action for improvement.

10. Ensure proper quality controls on the set process

11. Customer escalation and complaints management in coordination with other departments.

Training and development for team Motivation.

Desired Candidate Profile

• 10-18 years of experience in Collections Management or related field (NBFC).
• Proven track record of success in managing teams responsible for collecting Unsecured loans.
• Strong understanding of Collections strategy, Recovery techniques, and Regulatory guidelines governing NBFCs.
• Excellent communication skills with ability to build strong relationships with customers, colleagues, and external partners.