Inside Sales Coordinator DG

Job Title

Inside Sales Calling Executive

Location

Chennai, Chengalpattu

About Us

Milton Roy, part of the Ingersoll Rand Group, we are manufactures of controlled-volume metering pumps and equipment that deliver unsurpassed reliability and accuracy in critical chemical dosing applications. Customer segments include Water & Wastewater treatment, Industrial, Oil & Gas, Fertilizers & Chemicals etc. ,

Job Summary

The Inside Sales Calling Executive is responsible for lead management and fostering relationships with potential and existing customers via phone. This role involves understanding customer needs, coordinating with distributors, and tracking lead updates on Salesforce and Interlynx tools. The ideal candidate will have excellent communication skills, a persuasive demeanor, and a results-oriented mindset.

Responsibilities

Inbound Calling:

Make calls to inbound leads from prospective and existing customers - understand their requirements and assign them respective channel partners

Lead Qualification:

Qualify leads based on defined criteria after making initial contact.

Lead Tracking & Engagement:

Ensure distributors update the lead status on time.

Follow up with prospects to nurture relationships for future conversions

Customer Relationship Management:

Maintain accurate and up-to-date records of all interactions with clients.

Build and maintain strong, long-lasting customer relationships.

Product Knowledge:

Develop a thorough understanding of the company s products & services.

Stay updated with industry trends and market conditions to effectively address customer needs.

Reporting and Feedback:

Prepare and submit regular reports on lead activities, lead conversion, and performance metrics.

Provide feedback to the sales and marketing teams on customer needs, and areas for improvement.

Qualifications:

• Education: Any degree
• Experience: Experience in an inside sales role, telemarketing, or customer service is preferred.

Skills & Attributes:

• Excellent verbal and written communication skills.
• Mandatory languages - English & Hindi
• Ability to work independently and as part of a team.
• High level of organizational and time management skills.
• Empathetic and customer-focused approach.
• Proactive and self-motivated with a positive attitude.

Working Conditions:

• Office environment - 5 working days
• Day shift - weekend shifts

What we Offer

We are all owners of the company! Stock options(Employee Ownership Program) that align your interests with the companys success.

Yearly performance-based bonus, rewarding your hard work and dedication.

Leave Encashments

Maternity/Paternity Leaves

Employee Health covered under Medical, Group Term Life & Accident Insurance

Employee Assistance Program

Employee development with LinkedIn Learning

Employee recognition via Awardco

Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.