Unit General Manager

Cyclic Work

Ensures prompt, courteous and accurate service to all guests Responsible for proper yield management of room inventory to achieve desired profitability. Responsible for the preparation of capital and operational budgets for his department Responsible for Recommending changes in methods, equipment and staff as per requirement Ensures safety and security of guest belongings in guest rooms, luggage room and guest lockers Ensures room folios are correctly maintained and payment received as per billing instructions

given Responsible for adherence to all statutory requirements such as C-forms, Arrival and departure

reports, encashment certificates, etc. Ensures guest privacy, safety and security at all times within Hotel premises Makes conscious and continuous endeavour to meet new clients and maintain congenial

relationship with existing clients Ensures all records and documents are maintained as per standards laid down by the

management To control group and individual reservations to ensure maximum occupancy To co-ordinate with the sales department for sales promotion To ensure that policies and procedures laid down by the management are followed To maintain good relations with present and prospective clients To control day to day credit given to guests. To co-operate with other departments so that the total activity contributes to ultimate

satisfaction of guests To set a high standard of work performance and attendance of all employees of the department

and by consistent supervision ensure the maintenance of departmental standards. To ensure constant follow-up on guest history. To ensure the completion and follow-up of new and pending maintenance work related to their

Area. To ensure sales calling if required for promoting business as per UGM directions. To send out periodic statistical data to the concerned departments & Corporate Office. To train the front office staff in co-ordination with the training manager Responsible for preparing duty rosters for FO team. Ensure High departmental QMS Score & proper, timely response of departmental tickets. Ensure Rates & Inventory are maintained on Channel Manager & all online Channels as per hotel

service design.

In addition to the above mentioned duties and job functions any other assignment given by the

immediate superior or the management will have to be carried out.

Technical skills

Business Skills Strong organizational and time management skills. Excellent eye for

detail and ability to work with the team in tight deadlines. Innovative,

self-starter who is highly creative with excellent ability to develop

strong and influential relationships at all levels of the organization.

Computer Skills Advanced PC skills including Word, Excel, PowerPoint and Outlook.