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General Manager
Fortune Group Hotels
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Reporting To: Sales Manager, General Manager & Regional Sales Manager
Grade: As per Unit
Supervises: Unit Sales Team
Main responsibilities & duties
Owners of the Unit
Staff at Various departments
Industry and non-industry Associations / Forums
Industry and non-industry publications
Assistant Managers in Sales will play a key role in customer relationship management, fostering strong
client relationships and addressing customer concerns effectively. They collaborate closely with the Sales
Manager to develop and implement strategic sales plans, analyse market trends, and identify growth
opportunities. Additionally, Assistant Managers in Sales monitor sales performance metrics, generate
reports, and contribute to process improvements to enhance overall sales efficiency and effectiveness.
Job Description
To formulate a sales programme one year ahead and plan week-to-week sales activities with a view to
maximizing the use of staff time and promotional finance
Sales Team Supervision: Directly oversee and manage the sales team, providing leadership, guidance, and support to ensure they meet individual and team sales targets.
Customer Relationship Management: Build and maintain relationships with key customers, addressing their needs and concerns to enhance satisfaction and loyalty.
Sales Strategy Development: Assist in developing sales strategies and tactics in collaboration with the Sales Manager to achieve business objectives and drive revenue growth.
Performance Monitoring: Monitor sales performance metrics, such as sales volume, profitability, and product performance, and analyse trends to identify areas for improvement.
Training and Development: Conduct training sessions for the sales team to enhance their sales skills, product knowledge, and understanding of sales techniques.
Market Analysis: Conduct market research and competitor analysis to identify opportunities for expansion and potential threats.
Sales Reporting: Prepare regular sales reports and presentations for management, summarizing sales performance, trends, and forecasts.
Budget Management: Assist in managing the sales department budget, ensuring expenditures are within allocated resources and effectively contribute to sales objectives.
Process Improvement: Identify inefficiencies in sales processes and propose solutions to streamline operations, improve productivity, and enhance customer satisfaction.
Cross-functional Collaboration: Collaborate with other departments such as marketing, operations, and customer service to ensure alignment of strategies and effective execution of sales initiatives
In addition to the above mentioned duties and job functions, any other assignment given on an occasional basis
or daily basis by the immediate superior or the management will have to be carried out.
Technical skills
Business Skills Strong organization and time management skills
Excellent eye for detail and ability to work independently in tight deadlines
Innovative self-starter who is highly creative with excellent interpersonal skills
Ability to develop strong and influential relationships at all levels of the
organization
Ability to work collaboratively and build relationships with owner / OB and
other stakeholders
Computer Skills Advanced PC skills including Word, Excel, PowerPoint and Outlook
Should be able to independently create business case presentations, detailed
excel reports/ analysis for the Owning Boards/ other stakeholders.
Communication Skills Excellent written and oral communication skills
Knowledge (spoken) of regional languages for the Region being deputed
would be a plus.
Business Travel As and when required. Mostly Frequent (50% of the time)
Education Bachelor s in Hotel Management / Diploma (3 years) in Hotel Management
from an institution of repute.
Experience Should have managed multiple Hotels in the capacity of an Area/ Regional or a
Cluster Manager. Alternatively, should have successfully worked as a Sales
Manager of a good brand. Proven track record in strengthening the financial
health of the business.
Should have had 5+ year s experience in managed (hotel) properties
FPHL Leadership competencies
Demonstrates conceptual ability
Displays ability to sense emerging changes.
Spots trends and patterns and identified key issues from a mass of
Grasps information quickly; picks up nuances, subtleties.
Understand hoe his/her role impacts others in the function.
Displays a logical thought process in day to day operations.
Information from diverse sources to make effective ground level decisions.
Recognises implications of decisions and alternatives.
Can see things through the eyes of the customers.
Is aware of internal and external customer needs.
Has a fair understanding of the business.
Looks at work issues from the customers point of view.
Is always pre-occupied with delivering the value preposition of the business.
Displays an understanding of the existing infrastructure, processes and tools
used to deliver quality products and services.
Is able to discern the various elements of the company s competitive
vis a vis competition
Energetic, competitive, persuasive and results oriented.
Has knowledge of internal and external resources.
Come up with fresh ideas.
Demonstrates a high degree of preparedness.
Displays a good planning, organizing, prioritizing and monitoring skills.
Displays cost consciousness and an overriding desire to get best value
Takes regular feedback and guidance to successfully achieve planned
Exhibits initiative in taking on higher responsibilities and works
Contributes meaningfully to discussions involving his/her area.
Uses mistakes as learning opportunities. Is open to feedback.
Enhance knowledge /skills base on an on-going basis.
Execute all relevant compliances and documentation within
Thinks out of the box
Can quickly comprehend the need for the change.
Open minded when presented with the new perspectives.
Is comfortable with and gets used to new situations easily.
Is able to identify and remain focused to achieve desired results even in
Asks questions. Challenges and suggests alternatives and more effective
Listens attentively. Shares appropriate information.
Relates to people at all levels.
Participative, open minded and receptive
Understands the needs/interests and attitudes of others.
Is perceptive of non-verbal behaviour.
Is confident but not arrogant.
Involves in the resolution of problems.
Brings energy and direction to activities.
Shares experiences and information with team members.
Demonstrates commitment to the team and supports team decisions
Understands the expectations and desires of various partners
(property Owners and Owning Boards) and translates them effectively
Displays thorough understanding of business goals and alignment
Nurtures strong business partner relationships with key vendors/
suppliers at a strategic level.
Maintains a valuable network of contacts across business areas to
drive and support initiative.
Maintains a healthy and on-going professional relationship with OB
representative and ensures open communication.
Is able to safeguard company interest while managing Owners
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for General Manager roles with real interview advice
What people at Fortune Group Hotels are saying
General Manager salary at Fortune Group Hotels
reported by
2
employees
with 15-30
years exp.
₹22.5
L/yr - ₹28.8
L/yr
30%
less
than the average General Manager Salary in India
View more details
What Fortune Group Hotels employees are saying about work life
based on 32 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Fortune Group Hotels Benefits
View more benefits
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