Flashaid - Onboarding Specialist - Health Insurance (1-5 yrs)

About Flashaid:

We are a fast-growing health insurance startup committed to redefining the way people access and experience health insurance services. With a focus on customer-centric solutions and technology-driven processes, we aim to deliver efficient, transparent, and seamless health insurance solutions.

Job Summary

We are looking for a detail-oriented and customer-focused Onboarding Specialist to join our Health Insurance team. In this role, you will be responsible for ensuring a seamless onboarding experience for new clients, guiding them through the process, and addressing their queries. The ideal candidate will have excellent communication skills, a strong understanding of health insurance products, and the ability to build lasting client relationships.

Key Responsibilities:

- Serve as the primary point of contact for new clients during the onboarding process.

- Guide clients through policy activation, documentation, and benefit explanations.

- Collaborate with internal teams, such as sales and underwriting, to ensure timely delivery of services.

- Educate clients about health insurance policies, terms, and coverage details.

- Address client concerns and resolve issues promptly to enhance their onboarding experience.

- Maintain accurate records of onboarding activities and ensure compliance with company and regulatory standards.

- Provide feedback to improve onboarding processes and client engagement strategies.

Skills and Competencies

- Strong interpersonal and communication skills, both written and verbal.

- Excellent organizational skills and attention to detail.

- Ability to explain complex concepts in a simple and clear manner.

- Customer-focused mindset with a problem-solving attitude.

- Familiarity with health insurance processes and regulations is a plus.

- Proficiency in CRM tools and Microsoft Office Suite.

Qualifications

- Bachelor's degree in Business, Healthcare Management, or a related field.

- 2+ years of experience in customer service, client onboarding, or a related role in the health insurance industry.

- Knowledge of health insurance policies, claims, and benefits is preferred.

Why Join Us?

- Be part of a team that values customer satisfaction and innovation.

- Competitive salary and benefits package.

- Opportunities for professional growth and development.

- A supportive and collaborative work environment.