Head - Operations - Health Insurance (8-10 yrs)

About Flashaid:

We are a fast-growing health insurance startup committed to redefining the way people access and experience health insurance services. With a focus on customer-centric solutions and technology-driven processes, we aim to deliver efficient, transparent, and seamless health insurance solutions.

We are looking for a hands-on and growth-oriented Head of Operations to lead our end-to-end operations, build key partnerships, and drive excellence in claims, service delivery, and process management.

Key Responsibilities:

1. Operational Excellence:

- Oversee and manage claims processing, ensuring accuracy, compliance, and customer satisfaction.

- Drive service delivery improvements across all operational tools and touchpoints.

- Streamline workflows and operational processes to enhance efficiency and reduce turnaround time.

- Establish robust SOPs for end-to-end operational functions, ensuring scalability and reliability.

2. Partnerships Management:

- Build and nurture strong relationships with health insurance partners, ensuring alignment on goals and seamless collaboration.

- Develop and maintain strategic partnerships with healthcare providers, including hospitals, diagnostic centers, and other service providers.

3. Leadership and Team Development:

- Lead, mentor, and grow a lean operations team to achieve high performance and accountability.

- Actively participate as a "foot soldier" in critical operations when necessary to ensure smooth execution.

- Foster a culture of ownership, innovation, and continuous improvement within the team.

4. Technology and Tools Integration:

- Collaborate with the technology team to enhance operational tools and implement automation for repetitive tasks.

- Leverage data and analytics to monitor performance, identify gaps, and drive data-driven decision-making.

5. Compliance and Risk Management:

- Ensure adherence to regulatory requirements and compliance standards across all operations.

- Proactively identify and mitigate operational risks.

Qualifications and Skills:

Experience:

- 8+ years of experience in health insurance operations, with expertise in claims, service delivery, and process management.

- Proven track record of managing end-to-end operations in a health insurance company or a similar startup environment.

- Experience in working with industry leaders like HDFC Ergo, Acko, ICICI Lombard, or similar organizations is preferred.

Educational Background:

- A bachelor's degree in any discipline is required.

- BHMS or a medical background is an added advantage, bringing valuable healthcare insights to the role.

Skill Set:

- Strong leadership and people management skills.

- Excellent negotiation, communication, and interpersonal skills.

- Proficiency in operational tools and an aptitude for technology-driven solutions.

- Entrepreneurial mindset with a "can-do" attitude, ready to roll up sleeves and work on the ground.

What We're Looking For in You:

A self-starter who thrives in a startup environment, with the ability to manage multiple responsibilities and navigate ambiguity.

A strategic thinker with a strong sense of ownership and hunger for growth.

An empathetic leader capable of building and nurturing meaningful relationships with stakeholders.

What We Offer:

Opportunity to work in a dynamic, fast-paced startup environment with a talented and motivated team.

Exposure to building innovative solutions in the health insurance industry.

Competitive salary and growth opportunities in a high-impact role.