Team Leader International Voice Process

Roles and Responsibilities

• Manage international voice process operations, ensuring seamless communication between teams.
  
• Oversee team handling, providing guidance and support to ensure efficient workflow management.
  
• Handle escalated issues related to international calls, resolving customer complaints promptly.
  
• Collaborate with cross-functional teams to improve operational efficiency and reduce errors.
  
• Ensure compliance with quality standards, monitoring performance metrics regularly.
  

Desired Candidate Profile

• 6-11 years of experience in an International BPO or Call Center environment.
  
• Strong understanding of Voice Processing technology and its applications.
  
• Excellent Team Handling skills with ability to manage multiple priorities simultaneously.
  
• Proven track record in Operations Management, including problem-solving and conflict resolution.