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Customer Service Executive
Findoc Investmart
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Resolving customer issues brought to your attention.
- Standardizing the customer service delivery of an organization.
- Tracking the work of every customer service representative in the team.
- Performing quality assurance surveys with customers.
- Conveying customers feedback to the team.
- Fixing appointments according to the convenience of clients and customers.
- Interacting with customers to determine whether they have a desirable and shareable experience.
- Helping every customer service professional improve.
- Possessing the knowledge and ability to improve customer service of the organization.
- Creating a pleasant work environment for customer service professionals.
- A bachelor s degree in administration or a related field.
- A minimum of 3 years of experience as a customer service representative.
- Superior written and oral communication skills.
- Write and speak english fluently
- Leadership skills to guide and improve a team.
- Data entry and basic computer skills.
- Knowledge about customer relationship management systems.
- Knowledge about the best mediation and conflict resolution tactics.
- Ability to empathize with customers.
- Utmost patience while dealing with angry and agitated customers.
- Ability to respect every customer.
- Fast and efficient problem-solving skills
Employment Type: Full Time, Permanent
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50%
25%
25% candidates got the interview through other sources.
Moderate
Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Findoc Investmart are saying
What Findoc Investmart employees are saying about work life
based on 15 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Findoc Investmart Benefits
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