FatakPay Digital - Agency Manager - Collection (5-7 yrs)

Job Description:.

Agency Manager - Debt Collection (Outsourcing Management).

Location: Marol, Andheri East, Mumbai.

Experience: Minimum 5 years in Debt Collection, with at least 2 years of experience managing outsourced agencies Education: Graduate in any discipline Additional Certification: DRA Certificate (added advantage).

Key Responsibilities:.

- Outsourcing Management: Manage relationships with outsourced debt collection agencies.

- Performance Monitoring: Track the performance of agencies in different DPD buckets.

- Compliance and Quality Control: Monitor agencies for adherence to regulatory requirements and company compliance standards.

- Collaboration and Coordination: Act as a liaison between outsourced agencies and in-house teams, including Legal, Compliance, and Field Operations.

- Strategy and Process Improvement: Develop and implement strategies to optimize recovery through outsourced partners.

- Reporting and Analysis: Prepare and present periodic reports on agency performance, recovery trends, and challenges.

Training and Development: Provide regular training and updates to agency staff on company policies, processes, and regulatory changes.

Key Skills and Requirements:.

Experience: Minimum 5 years in debt collection, with at least 2 years managing outsourced agencies.

Education: Graduate in any discipline.

Technical Skills: Proficiency in Excel for data analysis and reporting.

Experience with CRM systems and dialer tools.

Leadership Skills: Strong ability to manage multiple agencies and drive results.

Excellent negotiation and conflict resolution skills.

Communication Skills: Fluent in English and regional languages.

Effective communication and interpersonal skills for managing external partners