FatakPay Digital - Debt Collection Strategies Manager (5-7 yrs)

Job Description: Debt Collection Strategist.

Location: Marol, Andheri East, Mumbai.

Experience: Minimum 5 years in strategic planning or operational roles within the financial services or debt collection industry.

Education: Graduate/Postgraduate in Business Administration, Finance, or related field.

Technical Skills: Proficiency in data analytics tools, Excel, CRM systems, and strategic planning frameworks.

Key Responsibilities:

Strategic Planning:

- Develop and implement collection strategies for different DPD buckets.

- Design workflows and processes to optimize recovery rates while maintaining customer satisfaction.

Data-Driven Decision Making:

- Analyze customer behavior, repayment trends, and collection metrics to identify opportunities for improvement.

- Use data analytics tools to develop insights and refine strategies for better results.

Digital and Technology Integration:

- Leverage digital channels like SMS, WhatsApp, IVR, and conversational bots for targeted customer engagement.

- Work with tech teams to incorporate automation and AI-based tools into the collection process.

Compliance and Risk Mitigation:

- Ensure all strategies comply with regulatory guidelines and company policies.

- Develop mechanisms to identify and mitigate risks in the debt collection process.

Collaboration:

- Work closely with the Operations, Legal, Compliance, and Digital teams to align strategies with organizational goals.

- Coordinate with external stakeholders, including outsourced agencies and vendors, to implement collection plans.

Performance Monitoring:

- Track and report on the performance of implemented strategies, including recovery rates and operational efficiency.

- Set KPIs for collection teams and monitor progress against goals.

Innovation and Continuous Improvement:

- Stay updated on industry trends and best practices in debt collection.

- Propose innovative ideas and pilot projects to improve recovery efficiency and customer experience.

Key Skills and Requirements:

- Experience: Minimum 5 years in strategic roles within debt collection or financial services.

Education: Graduate/Postgraduate in Business Administration, Finance, or related field.

Technical Skills:

- Advanced proficiency in Excel, data analytics tools, and CRM systems.

- Familiarity with data visualization tools like Power BI or Tableau is a plus.

- Analytical Skills: Strong ability to interpret data and develop actionable strategies.

Communication Skills:

- Excellent verbal and written communication skills for internal and external stakeholders.

- Strong presentation skills to convey complex strategies clearly.

Leadership Skills:

- Ability to influence and drive results across cross-functional teams.

- Strategic thinker with excellent problem-solving capabilities.

- Work Ethic: Proactive, goal-oriented, and innovative.

Job Perks:

- Competitive salary with performance-based incentives.

- Leadership opportunities in a fast-growing fintech environment.

- Exposure to cutting-edge technology and industry best practices.

Job Location: Marol, Andheri East, Mumbai.