Customer Success & Delivery Excellence Manager

• Act as a POC contact for the enterprise accounts. Be a trusted advisor for customers throughout the customer journey.
• Drive cases for closure within the TAT in collaboration with the delivery team and work on strategies to consistently deliver well before the stipulated timelines.
• Constantly keep a tab on the accounts to ensure there is no miss and ensure customer queries are responded to as quickly as possible.
• Work closely with customer SPOCs to capture key information, and requirements, and document the information in the system.
• Ensure accounts are onboarded, bringing a smooth and comfortable experience to customers.
• Drive on-time renewal by working closely with customer SPOCs.
• Handle escalations effectively and engage the right stakeholders at the right time to mitigate the issues.
• Conduct MBR / QBR / EBR with the client management and align with the internal stakeholder on the goals.
• Drive Account growth consistently.
• Adhere to the company policies, processes and culture while adapting to the tools and systems.
• Assist the team members whenever needed with the focus to reach organizational / functional goals goals.
• Drive insufficiency to closure by working closely with the insuff team and customer contact.

• Compensation - upto 12 Lacs

Interested candidate may share their updated resume at neha.j@factsuite.com