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Technical Account Manager
posted 6mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Actively manage escalations by ensuring proper prioritization, cross-functional collaboration, and quality resolution is achieved on behalf of the customer.
- Work collaboratively with the customer, Go-To-Market, and Product teams to understand the client s solution and infrastructure
- understand operational problems that block product adoption, and help drive resolutions within Meta and our customers business.
- Provide visibility to internal leadership on customer health metrics within their assigned book of business
- work in tandem with product, sales, partnership, and engineering teams to proactively identify and address gaps in the customer or product experience.
- Consult with a range of partners from developers, support teams through to C-suite executives.
- Develop understanding of the clients configuration, and ensure optimum usage is achieved during crucial customer moments like campaigns
- offer recommendations derived from usage patterns, while adhering to the clients infrastructure and established performance limitations.
- Engage actively with customers through product councils and customer forums.
- Leverage Meta tools, knowledge of products, and influence to ensure customers needs are addressed.
- Travel: Ability to travel up to 20% internationally as needed.
Minimum Qualifications
- Prior experience in a client-facing role as a TAM, technical consultant, solutions architect, product manager or similar
- Proven track record of driving customer outcomes through insights and data
- Demonstrated ability to embrace a strategic mindset of continuous improvement in customer experience and actively contribute to processes that help scale the offering
- Ability to lead complex integration discussions in a highly consultative and proactive manner
- Experience with enterprise cloud software and concepts (e.g., Single Sign On), integration with cloud service providers (e.g., AWS), and APIs
- Working knowledge of event-driven and messaging service architectures, webhooks and API call backs
- Working knowledge of digital campaigns, external communications, customer experience, CX measurement metrics
Preferred Qualifications
- Bachelor s degree in Computer Science a related technical field, or equivalent practical experience strongly preferred
- Experience in advertising solutions and deep understanding of Ad Tech strongly preferred
- Understanding of IT operations, launch and capacity planning, and product release management
- Knowledge of Hindi
Employment Type: Full Time, Permanent
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based on 158 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Facebook Benefits
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