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Technical Account Representative (TAM) - Oracle SaaS Functional
3-6 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Technical Account Representative (TAM) - Oracle SaaS Functional
Oracle
posted 17d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- As a TAM, manage the service delivery through virtual team of resources.
- Establish priorities & Service growth plans for customers aligned to Oracle s Cloud Strategy.
- Manage customer requirements for upgrades and migration.
- Manage collaborators, create and publish the project plans, and other documents
- Manage the project kick-off and governance throughout the project life cycle.
- Work on improvement initiatives as required
- Review existing services & contracts and understand the scope thoroughly.
- Generate & manage service delivery plan, key work youre doing, marshal resources as required, RACI, risks, issues and dependencies according to CSS standards.
- Deliver regular business and operational reviews to key business collaborators.
- Implement Service Improvement policy and processes.
- Manage and co-ordinate changes in customer environments per customer strategy.
- Technology Organizational Change
- AI Adoption
- Contractual and Financial Control
- Service plans and Governance
- Problem and Incident Management
- Issue and Risk Management
- Critical issue Management
- Standard Process Advice and Recommendations
- Business Development and Renewals
- Customer Satisfaction
- Provide leadership, motivation and direction
Employment Type: Full Time, Permanent
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