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Principal Technical Account Representative (TAM)
4-8 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Principal Technical Account Representative (TAM)
Oracle
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Technical Account Manager (TAM)
Our Team
Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies.
Customer Success Services (CSS) has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way.
Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products.
Our Ideal Candidate:
Our ideal candidate will typically be expected to demonstrate the following attributes:
- Good understanding on SaaS SCM and experience with Manufacturing domain knowledge.
- Good technical skills in Oracle Database and in Fusion Applications
- Knowledge & experience in Oracle SaaS based applications.
- Understanding of Technical architecture and cloud architecture.
- Should have a strong customer facing skills.
- Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts.
- Excellent team player, willing to learn new technologies & problem-solving skills.
- Strong organization skills, detail oriented & communication skills. .
- University degree, with post graduate technical or management qualifications or other relevant experience.
- OCI Certified / ITIL Foundation Certification in IT Service Management / PMP.
Your Qualifications:
The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with his/her customers is must.
The role will be based in Bangalore / Hyderabad / Delhi
Your Responsibilities
Key tasks include, but are not limited to, the following:
SCOPE:
- Manage service delivery activities for customer s diversified set of Oracle Products deployed on Cloud & On-Premises.
- Represent as a single point of contact between customer & Oracle.
- Manage the service delivery through virtual team of resources.
- Serve as a product specialist and adviser on HCM and collaborate with other teams as needed
- Establish priorities & Service growth plans for customers aligned to Oracle s Cloud Strategy.
- Work on improvement initiatives as required
ACCOUNTABILITIES
- Review existing services & contracts and understand the scope thoroughly.
- Generate & manage service delivery plan, key deliverables, marshal resources as required, RACI, risks, issues and dependencies according to Oracle standards.
- Deliver upgrade projects within time, scope and budget
- Deliver regular business and operational reviews to key business stakeholders.
- Manage and co-ordinate changes in customer environments per customer strategy.
RESPONSIBILITIES
- Service Planning
- Technology Change Management
- Contractual and Financial Control
- Service Governance
- Problem and Incident Management
- Issue and Risk Management
- Escalation Management
- Best Practice Advice and Recommendations
- Business Development and Renewals
- Customer Satisfaction
- Provide leadership, motivation and direction
Career Level - IC5
Technical Account Manager (TAM)
Our Team
Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies.
Customer Success Services (CSS) has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way.
Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products.
Our Ideal Candidate:
Our ideal candidate will typically be expected to demonstrate the following attributes:
- Good understanding on SaaS SCM and experience with Manufacturing domain knowledge.
- Good technical skills in Oracle Database and in Fusion Applications
- Knowledge & experience in Oracle SaaS based applications.
- Understanding of Technical architecture and cloud architecture.
- Should have a strong customer facing skills.
- Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts.
- Excellent team player, willing to learn new technologies & problem-solving skills.
- Strong organization skills, detail oriented & communication skills. .
- University degree, with post graduate technical or management qualifications or other relevant experience.
- OCI Certified / ITIL Foundation Certification in IT Service Management / PMP.
Your Qualifications:
The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with his/her customers is must.
The role will be based in Bangalore / Hyderabad / Delhi
Your Responsibilities
Key tasks include, but are not limited to, the following:
SCOPE:
- Manage service delivery activities for customer s diversified set of Oracle Products deployed on Cloud & On-Premises.
- Represent as a single point of contact between customer & Oracle.
- Manage the service delivery through virtual team of resources.
- Serve as a product specialist and adviser on HCM and collaborate with other teams as needed
- Establish priorities & Service growth plans for customers aligned to Oracle s Cloud Strategy.
- Work on improvement initiatives as required
ACCOUNTABILITIES
- Review existing services & contracts and understand the scope thoroughly.
- Generate & manage service delivery plan, key deliverables, marshal resources as required, RACI, risks, issues and dependencies according to Oracle standards.
- Deliver upgrade projects within time, scope and budget
- Deliver regular business and operational reviews to key business stakeholders.
- Manage and co-ordinate changes in customer environments per customer strategy.
RESPONSIBILITIES
- Service Planning
- Technology Change Management
- Contractual and Financial Control
- Service Governance
- Problem and Incident Management
- Issue and Risk Management
- Escalation Management
- Best Practice Advice and Recommendations
- Business Development and Renewals
- Customer Satisfaction
- Provide leadership, motivation and direction
Employment Type: Full Time, Permanent
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Account Representative salary at Oracle
reported by
1
employee
with 11
years exp.
₹13.9
L/yr - ₹17.8
L/yr
266%
more
than the average Account Representative Salary in India
View more details
What Oracle employees are saying about work life
based on 5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
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